Accreditation in general practice was established to promote a culture of quality and safety in Australian general practices. General practices are assessed for accreditation against the Royal Australian College of General Practitioners (RACGP) Standards for General Practices, which are considered the benchmark for high quality care.
Benefits of Accreditation:
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There are currently four approved organisations which provide accreditation services to general practices in Australia:
Under the 4th Edition, practices are required to use a validated patient experience questionnaire that has been approved by the RACGP. The RACGP has approved four validated patient feedback questionnaires:
Once feedback (eg. survey, suggestion or complaint) is received, the practice must act on the feedback.
The 4th edition of RACGP Standards require practices to have contingency plans for unusual events such as natural disasters, disease outbreak or the unexpected absence of key members of the clinical team that may disrupt patient care.
The RACGP has developed the online Emergency Response Planning Tool to assist general practices to create their customised emergency response plan. The plan can be saved online and/or printed as a hard copy resource, by completing a series of planning templates online. The Emergency Response Planning Tool costs $330 inclusive of GST per year.
Alternatively, practices can create their own contingency plan manually. Please contact our Practice Support Team for further support.
It is essential that GPs and practice staff implement policies and procedures that maintain and enhance public health and safety by ensuring that the risk of the spread of infectious diseases is prevented or minimised.
Our Practice Support Team can arrange training in infection control to your practice staff based on the RACGP Infection prevention and control standards.
Practices should have a well managed Cold Chain Management system and procedures in place to ensure patients receive effective vaccinations and avoid legal implications.
The DDWMPHN Practice Support Team, provides support for practices undertaking accreditation for the first time, or for those undergoing re-accreditation. This support includes:
To arrange a practice visit for accreditation support please email us at firstname.lastname@example.org
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