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Key resources and contacts

West Moreton

Alternatives to ED referrals

Important numbers for GPs

Contacts for Mental Health Services

Darling Downs

Important numbers for GPs

MBS Quick Guides

MBS Quick Guide

MBS Quick Guide: Telehealth Items

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Queensland Health initiatives

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GP Smart Referrals (GPSR)

GP Smart Referrals (GPSR) are digital referrals that integrate with Best Practice and Medical Director software to enable faster, more streamlined management of referrals to Queensland public hospitals.

Introduction to Smart Referrals

Benefits of GPSR

  • fields requiring patient demographics will auto-populate from the clinical record, reducing time spent with manual data entry
  • allows for the attachment of test results, imaging and other clinical documents from the clinical record or your PC, in multiple formats
  • aligns with state-wide essential referral criteria, reducing the number of referrals being returned
  • has an in-built Service Directory to inform you of the closest service available to your patient’s home.

Resources

Support

Queensland Health
Phone: 1300 478 439
Email: QH-SmartReferrals@health.qld.gov.au

West Moreton Health support
E: WM-Smartreferrals@health.qld.gov.au
P: 07 3413 7200

Darling Downs Health Smart Referrals team
E: DDH-SmartReferrals@health.qld.gov.au
P: 07 4616 5276
Urgent weekend/out of hours support: 1300 478 439 (select Option 2, Smart Referrals)

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The Viewer

The Health Provider Portal (HPP) provides a summary of patient health information from public Queensland Health facilities. All information is provided via secure access to Queensland Health’s read-only clinical application called ‘The Viewer’.

Learn more about The Viewer

Register for The Viewer

Login to The Viewer

Benefits for healthcare providers:

  • Time efficiency: saves time by reducing the need to locate medical records across different Queensland Health systems.
  • Comprehensive patient information: provides quick access to extensive patient data, improving the quality of patient care.
  • Specialty information visibility: increases visibility of specialty information such as oncology, cardiology, endoscopy, and mental health.

Accessing The Viewer as an external provider

Only eligible practitioners practising in Queensland will be granted access to The Viewer. This currently includes:

  • general practitioners
  • specialists
  • nurses
  • midwives
  • paramedics
  • pharmacists
  • optometrists

Resources

Contacts

Queensland Health
General Enquiries
P: 1300 478 439
E: TheViewer-HPP@health.gov.au

Technical assistance
P: 1300 478 439

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Queensland Health Secure Transfer Service

The Queensland Health Secure Transfer Service (STS) allows Queensland Health facilities to electronically communicate with GPs key patient information such as discharge summaries.

Individual GPs or your practice manager need to ensure that details of your Medicare Provider Number and Healthcare Provider Identifier – Individual (HPI-I) are up-to-date and registered with Queensland Health’s STS directory.

To register for the Queensland Health STS, complete the forms below:

Contacts

Queensland Health
Contact 1300 478 439 for technical support
You can also email STS_External-Alerts@health.qld.gov.au

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QScript

QScript is Queensland Health's real-time prescription monitoring system for monitored medicines; an easily accessible secure database designed to aid prescribers and pharmacists in reviewing current patient data on prescription history of Schedule 8 (S8) and select Schedule 4 (S4) medications. QScript uses a traffic light notification system, red notifies of potential high-risk circumstances, amber if patient data is available, and green if no patient history. It integrates seamlessly with existing prescribing and dispensing software systems, providing healthcare professionals with real-time information on patients' prescription histories.

Since 1 January 2023, QScript has been mandatory for health practitioners, including doctors, dentists, nurse practitioners, and pharmacists to check prior to prescribing or dispensing monitored medicines. The decision on whether to prescribe or supply a monitored medicine for a patient always remains with the relevant practitioner, regardless of if access to QScript is available.

Health practitioners are required to register to access QScript. The registration process involves verifying professional details and integrating the system with their practice software.

Register for QScript

Benefits for health care providers:

  • accurate real-time prescription & dispensation data
  • increased awareness of potential medication risks
  • improves transparency for prescription information
  • early risk management for patients prescribed monitored medications.

Resources

Support

QScript technical support team
P: 1800 776 633
E: it.qscript@health.qld.gov.au

For regulatory and non-technical help, contact the Monitored Medicines Unit at MMU@health.qld.gov.au

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Post-Operative Discharge Support Service (PODSS)

Post-Operative Discharge Support Service (PODSS) is a telehealth service led by Clinical Nurse Consultants (CNCs) designed to reduce unnecessary Emergency Department (ED) presentations by providing targeted support to post-operative patients within 30 days of discharge. This service provides a structured post-operative clinical pathway, enabling patients and carers to contact their local PODSS nurse for assistance with low-acuity issues such as unmanaged pain, wound concerns, medication management issues, urinary and bowel management issues, post-operative instructions, anesthesia side effects, and medical device inquiries.

West Moreton

West Moreton PODSS

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PallConsult - support for Queensland clinicians delivering end-of-life care

PallConsult provides clinical outreach services across Queensland to boost the capacity of local clinicians to provide quality care for people approaching end of life who wish to remain at home.

Services include:

  • 24/7 advice hotline for doctors, nurse practitioners, pharmacists and paramedics to directly access a palliative care medical consultant
  • 24/7 advice hotline for nurses, allied health professionals, Aboriginal and Torres Strait Islander health practitioners and workers and residential aged care facility staff to directly access specialist palliative care nurses
  • education and mentoring sessions for hospital, community and residential aged care facility clinical staff
  • resource development to support palliative and end-of-life symptom management.

1300 PALLDR (1300 725 537)

24/7 hotline for doctors, nurse practitioners, QAS paramedics and pharmacists to immediately access advice from a specialist palliative care medical consultant.

Learn more

PallConsult Image PallConsult Read more

Upcoming education for GP Registrars

Tue
18
Aug Lower Back Pain - Imaging and treatment options clarified CPD Tick IconCPD Points available Location
Online Organiser
Queensland X-Ray Learn more Wed
19
Aug Breaking the Cycle – Managing iron deficiency in the context of bleeding disorders across Women’s health in General Practice Location
Online Organiser
Menarini Australia Learn more Sat
22
Aug Advancing Pelvic Pain Care: Diagnosis, Complexity and Clinical Practice Location
Emporium Hotel, South Brisbane Organiser
Pelvic Pain Foundation of Australia Learn more

Health support for GP Registrars

Wellbeing support through TELUS Health

Darling Downs and West Moreton PHN offers FREE counselling support for all primary care health professionals in the West Moreton and Darling Downs region through TELUS Health.

TELUS Health offers a number of different services and resources to support improved mental and physical wellbeing.

To register simply follow the steps below to create your TELUS Health account.

  1. Visit https://www.telushealth.com/en... and go to 'TELUS Health One'
  2. Enter Company ID: DDW and Token: DDW01
  3. Provide a few simple details and create your own password

For confidential coaching and support call 1300 360 364 or download the TELUS Health app via Google Play or the App Store.

Drs4Drs support

Drs4Drs promotes the health and wellbeing of doctors and medical students across Australia. They offer online resources, referral services and importantly for wellbeing. They also offer specialised support for rural and isolated doctors, international medical graduates, retiring doctors and colleagues and family of doctors.

This is a 24/7, free and confidential service you can access by calling 1300 Dr4Drs (1300 374 377). To learn more visit www.drs4drs.com.au

Doctors' Health in Queensland

Doctors' Health in Queensland (DHQ) provides an independent, confidential, colleague-to-colleague support service to assist doctors and medical students

This is a 24/7, free helpline you can access by calling 07 3833 4352. To learn more visit the DHQ website.

Last updated 27 April 2026