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National Disability Insurance Agency: Participant Pathway Pilot Released

January 12, 2018

The National Disability Insurance Agency (NDIA) has announced the initial pilot of the new NDIS participant pathway will commence in mid-December in two NDIS regions in Victoria in partnership with Brotherhood of St Laurence and Latrobe Community Health Services.

The announcement follows the NDIA’s release of a new participant and provider pathway on 18 October 2017, which is designed to improve the experience people and organisations have with the ground-breaking NDIS.

Some of the key features that will be initially piloted in the Victorian sites include: 
  • Pairing participants with a consistent point of contact based on an individual’s needs – in most cases, this will be a Local Area Coordinator.
  • A re-designed plan to make it easier for participants to see how their goals have been recorded and linked to community, other government services and funded supports.
  • Face-to-face planning meetings with an LAC, the participant and an NDIA planner to finalise their NDIS plan.
  • Participants being able to see a working version of their plan as it is being developed and having the opportunity to ask questions and provide feedback during the planning meeting, to allow for any queries to be discussed and addressed before the plan is finalised.

The initial pilot is expected to be completed by the end of April 2018. Improved features will then be rolled out nationally following completion of the pilot program. 

Stay tuned for further updates on the national rollout. 

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