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Digital Health Update July 2020

July 21, 2020

Electronic prescriptions - new training courses now available

The Australian Digital Health Agency electronic prescriptions eLearning courses for both prescribers and dispensers are now available. The eLearning courses are free and can be accessed at The courses have been accredited by the Australian Pharmacy Council, Royal Australian College of General Practitioners, and Australian College of Rural and Remote Medicine. Practitioners completing the courses can claim CPD/PDP credits/points upon the successful completion of each module.

The eLearning courses include three modules:

  1. Introducing electronic prescriptions
  2. Using electronic prescriptions
  3. Preparing for electronic prescriptions.

After completing the course learners will be able to:

  • describe what electronic prescriptions are and where they are stored
  • discuss the token model and how it is used to prescribe and dispense medicines
  • identify key legislative and software conformance requirements
  • outline the steps that healthcare providers need to follow to prepare the organisation for electronic prescriptions
  • respond to common patient questions about electronic prescriptions.

Do you have a good news story to share about how different digital health tools helped you provide care during COVID-19?

Our PHN is looking for good news stories and examples of how digital health has enhanced health outcomes providing a more efficient provision of healthcare. This could include accessing critical information through My Health Record or the benefits of providing care through telehealth and video consultations during COVID-19. We would like to hear from you, email

Healthcare providers use of technology surges in the face of COVID-19

New data released today by the Australian Digital Health Agency shows another big lift in the use of the My Health Record system across pharmacies, general practice, and public hospitals, as Australian healthcare providers accelerate their use of technology during COVID-19.

Pharmacies have taken advantage of changes made in March 2020 that allow medicines to be dispensed based on an electronic prescription. Pharmacies registered for the My Health Record increased from 91% to 97% in May and the viewing and their uploading also increased from 69% to 78%. GPs similarly had a big increase in viewing and uploading from 73% to 82%. The result is that more than 8 million medicine documents have been uploaded by healthcare providers like pharmacists and GPs, increasing the total medicine documents to more than 136 million. Read more

eHealth Practice Incentive Payment – general practice support

Several temporary measures under the Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) have been implemented by the Australian Government Department of Health, and Services Australia, to support practices during the COVID-19 pandemic. Learn more

Remember the current PIP quarter will finish on 31 July 2020.

For more information contact Services Australia on 1800 222 032, e:

Telehealth - telephone and video consultations

Healthdirect Australia has been funded by the Australian Government Department of Health to provide its video consultation service to all GPs for free, in support of the MBS items for COVID-19 available until 30 September 2020. GPs and other health care providers in our region can sign up and access for free healthdirect Australia Video Call platform.

Contact if you would like to know more and get connected.

Telehealth resources:

Guide to providing telephone and video consultations in general practice

Telephone and video consultations in general practice: flowcharts

Pathology and My Health Record

Did you know that the majority of public and some of the private pathology providers in Queensland are now uploading to My Health Record? Learn more about the benefits of uploading and viewing of reports on My Health Record.