Introducing the new 1300 MEDICINE and Adverse Medicine Events Service

Australian Healthcare Associates Pty Ltd (AHA) has recently been appointed to operate the following medicine information phone lines for the Department of Health and Aged Care:

• 1300 MEDICINE consumer medicines information line - 1300 633 424
• Adverse Medicines Events (AMEs) and Adverse Events Following Immunisation (AEFI) line – for consumer reporting to the Therapeutic Goods Administration (TGA) - 1300 134 237.

AHA will be operating these phone lines following a competitive tender process conducted in late 2022 and concluded earlier this month. The services were previously operated by NPS MedicineWise which ceased to operate in December 2022.

The 1300 MEDICINE service will operate Monday to Friday 9am – 5pm AEST.

The existing AMEs/AEFI line number (1300 134 237) will remain in service indefinitely for those that continue to use this number. Calls to this number will be answered by the 1300 MEDICINE team

A number of key staff from NPS MedicineWise, including a number of registered pharmacists, have transferred to AHA and will continue to be involved with the delivery of the service into the future.

1300 MEDICINE pharmacists can assist consumers and Aboriginal and Torres Strait Islander Healthcare Workers by providing evidence-based medicine information relating to questions about medicines for adults and children, medicine side effects and interactions, safe use of medicines in pregnancy and breastfeeding, best ways to take medicines and storage of medicines.

Information about the 1300 MEDICINE service is available at www.1300medicine.com.au