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Prepare your organisation - digital health and aged care channels are being upgraded to web services technology

January 18, 2022

From 13 March 2022, users of Medicare Online (including AIR and DVA), ECLIPSE, PBS Online and Aged Care will need to upgrade their software to web services compatible products. Services Australia is also strengthening their authentication process by replacing Medicare PKI site certificates with Provider Digital Access (PRODA) for organisations.

You won’t be impacted by these upgrades if:

  • you don’t use software to transmit claims and data to the agency; or
  • you use alternative digital channels, for example, HPOS or the Aged Care Provider Portal.

Services Australia are pleased to offer webinars to interested healthcare providers as an opportunity to address your questions about these changes:

Medicare Online and ECLIPSE, PBS Online and Aged Care Web Services

Register for one of the below webinars:

  • Wednesday 2 February 2022 – 12.30-1.30PM (QLD time) - Register
  • Tuesday 8 February 2022 – 10-11AM (QLD time) - Register
  • Thursday 17 February 2022 – 1-2PM (QLD time) - Register

For more information

Services Australia has recently updated their Web Services eKit. This contains factsheets with important information about what you need to do to prepare for web services and PRODA. You can download the eKit on their website. Go to and select ‘How to prepare for web services’.