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Residential Aged Care Mental Health Program now available

June 30, 2020

From 1 July 2020, the NewAccess Program developed by Beyond Blue will be available via in-reach support to people living in residential aged care facilities (RACFs). This service will support older people with or at risk of developing a mild mental health condition. The services will be available at no cost to eligible individuals.

The NewAccess Program incorporates:

  • Low Intensity Cognitive Behaviour Therapy (LiCBT).
  • An early intervention approach that is person-centred and tailored to the needs of an older person.
  • One (1) 60-minute first appointment and up to five (5) subsequent sessions of 30 minutes.

The NewAccess Program will be:

  • available across the Darling Downs and West Moreton PHN region; and
  • delivered by suitably qualified and trained coaches from Lives Lived Well and Richmond Fellowship Queensland depending on location.

Engagement Support

Residents will have access to a support worker who can engage through various group activities offered within the facility or in conjunction with visiting affiliated support services.

This support worker will seek to actively engage with individuals, build trust and rapport to open a conversation about mental health and wellbeing. The support worker will also be able to screen residents whom may be eligible or benefit from the NewAccess Program and assist RACF staff to facilitate a referral. They will work with RACF lifestyle directors in identifying individuals at risk, and supporting the engagement of residents, including positive event scheduling.

For more information, please contact:

Phone: 1300 971 309
Email: (RFQ) (Ipswich, Toowoomba, Scenic Rim)
Email: (LLW) (Southern Downs, Western Downs, Lockyer Valley, Goondiwindi, South Burnett, Somerset)

Mental Health First Aid for Older Person's Training

Staff working in RACFs across the Darling Downs and West Moreton PHN region now have the opportunity to participate in Mental Health First Aid for Older Person's Training. This training:

  • will be available within the following regions: Ipswich, Toowoomba, Southern Downs, Western Downs, Scenic Rim and Lockyer Valley; and
  • is no cost for RACF staff to participate in.

The training will equip RACF staff with the necessary skills and confidence to appropriately screen and refer eligible residents into the NewAccess Program. The training will be delivered by an accredited Mental Health First Aid facilitator and will take place from July – December 2020.

The course will cover the following content:

Developing mental health conditions:

  • depression
  • anxiety
  • confusion and dementia
  • psychosis
  • substance use

Mental health crisis situations:

  • suicidal thoughts and behaviours
  • non-suicidal self-injury
  • panic attacks
  • traumatic events
  • delirium
  • unsafe or challenging behaviour
  • severe effects of alcohol use
  • severe psychotic states
  • aggressive behaviours

For more information please contact Rob Nielsen from Lifeline Darling Downs & South West QLD on

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