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Upcoming changes to Public Guardian health care consent line

September 24, 2019

The Office of the Public Guardian (OPG) provides consent for health care matters for adults who don’t have capacity to make decisions themselves. We can provide this consent as:

  • their guardian
  • their attorney under an Enduring Power of Attorney
  • a Statutory Health Attorney of last resort

OPG offers a dedicated phone line for health providers requesting health care decisions for adults who don’t have capacity. Currently this phone line operates 24 hours a day, 7 days a week, but from 2 January 2020 the operating hours will be changing to:

  • 7am-7pm weekdays
  • 9am-5pm weekends and public holidays

An online form is currently in development and should be available in the coming months. This form will allow health care providers to submit a request for a health care consent 24 hours a day, 7 days a week.

Health care consent is not required for treatments such as:

  • Urgent health care
  • Minor and uncontroversial health care such as first aid, non-intrusive examinations such as a visual examination and giving medication normally obtained without a prescription

Further information about the health care consent line can be found in the enclosed Health Care Framework on our website.