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Upgrade to digital Medicare, PBS and Aged Care channels

October 12, 2021

Services Australia is upgrading their digital health and aged care channels to web services and Provider Digital Access (PRODA).

From 13 March 2022 you will need to use web services compatible software to continue to access the following channels:

  • Medicare Online
  • Australian Immunisation Register (AIR) – via Medicare Online
  • Department of Veterans’ Affairs (DVA) – via Medicare Online
  • Pharmaceutical Benefits Scheme (PBS) Online
  • Aged Care Online

If you do not upgrade by 13 March 2022, you may need to use alternate processes. These may be manual, which would create administrative pressure and unnecessary costs.

The upgrade to web services will not affect you if you use Health Professional Online Services (HPOS) or the Aged Care Provider Portal for claiming and data transmissions.

They are also strengthening our authentication process by replacing Medicare and PBS Public Key Infrastructure (PKI) site certificates for these channels with PRODA.

To help your business continuity, all Medicare and PBS PKI site certificates expiring on or before 13 March 2022 are being renewed.

Medicare and PBS PKI site certificates will still be needed after 13 March 2022 for other transactions such as:

  • access to the Healthcare Identifiers service
  • access to the Prescription Exchange service
  • messaging between healthcare providers.

What you need to do

Talk to your software developer if they have not already told you when your web services compatible software will be available. They can also tell you if you need to register your organisation in PRODA. If you do not currently have a software developer, go to the Services Australia website and search for ‘how to find a software developer’.

If your organisation receives a PKI site certificate on a CD you must install it as soon as possible, even if your certificate is still current. The certificate will be sent in plain packaging and may be addressed to the certificate manager or authoriser who originally applied for the certificate.

For more information

You can go to the Services Australia website to find out more about:

  • web services, by searching for ‘web services’
  • PRODA, by searching for ‘PRODA’.