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Map of commissioned services - All Services

Stanthorpe Goondiwindi Warwick Boonah Millmerran Ipswich Gatton Toowoomba Oakey Esk Crows Nest Dalby Tara Chinchilla Miles Kingaroy SOUTHERNDOWNSREGION GOONDIWINDIREGION SCENICRIMREGION TOOWOOMBAREGION LOCKYERVALLEYREGION IPSWICHREGION SOMERSETREGION WESTERNDOWNS REGION SOUTHBURNETT REGION CHERBOURGABORIGINAL SHIRE

South Burnett Region

RHealth

Current Program

Health Service Navigators

Communities Serviced

Services the Goondiwindi, Southern Downs, Western Downs, South Burnett, Cherbourg and Somerset regions

Services Offered

Health Service Navigators assist GPs, service providers, consumers and carers to navigate the services available under stepped care in our region. The Health Service Navigators role is to:

  • Coordinate linkages to supports and services for patients and consumers;
  • Map and identify mental health service needs and gaps in communities at the local level; and
  • Provide information where appropriate for services offered by the PHN under Primary Mental Health Care and information for consumers on other PHN programs and supports as necessary.

Eligibility Criteria

All patients and clients across all levels of stepped care 

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Referral Contact

For referrals, please contact Simone Xouris on 07 4638 1377 or email services@rhealth.com.au or fax 07 4151 0794

Website

Click to visit site

Referral Pathway

Anyone can refer to the Health Service Navigators, including GPs, service providers, clients and patients, and family members and carers.

Referrals can be made starting from 01 September 2018. 

Self-referrals can be made direct to the providers.  

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Rural and Remote Mental Health

Current Program

Low Intensity Mental Health

Communities Serviced

Rural and Remote Health will provide at least one service (outlined below) in each LGA across the region.

Services Offered

  • Rural Minds – This is a community mental health literacy program with a primary production focus.  
  • SafeTALK – Suicide awareness training. Eligible to everyone in the community and includes school based services.
  • Rural Minds Train the Presenter – This is a one day training program to equip people to be able to deliver the Rural Mind program in their community. Eligible to any community members who are willing to improve the mental health literacy of their communities. 
  • Applied Suicide Intervention Skills Training – This is a 2 day suicide identification & intervention training program.
  • Small community grants program for anti-stigma activities. – These are community based education and anti-stigmas activities – Eligibility involves an open tender process for community organisations or individuals who would like to support running these activities. 

Eligibility Criteria

18+ year olds living in the Toowoomba, Ipswich, Southern Downs, South Burnett, Cherbourg, Western Downs, Somerset, Scenic Rim, Lockyer Valley and Goondiwindi regions. 

SafeTALK is open to 16+ year olds. 

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Referral Contact

For referrals, please contact Debbie Smith on 0428 983 011 or email debbiesmith@rrmh.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

RHealth

Current Program

Complex and Severe - Mental Health Nurse Program

Communities Serviced

Communities in the Southern Downs, Cherbourg and South Burnett regions.

Services Offered

Mental Health Nurse Care is for people who are diagnosed with a severe and complex mental illness in the Darling Downs and West Moreton region who are currently being managed in the primary care setting via a General Practitioner and/or Psychiatrist. 

People who are deemed eligible will receive mental health nurse services through a clinic setting or outreach model including clinical coordination of services by a mental health nurse.

Mental Health Nurse Care will be delivered through: 

• face-to-face sessions
• telephone or online to individuals either in private or general practice settings
• community locations or via home visits (where risk assessed as safe and appropriate)

Eligibility Criteria

People aged 12 and older, who: 

  • have a Metal Health Treatment Plan
  • are diagnosed with a severe and complex mental illness
  • have mental health issues that are significantly impacting on their social, personal and work life
  • are at risk of being admitted to hospital in the future if clinical care coordination is not provided, or has already had at least one admission due to their mental health in the past 12 months
  • are assessed as needing clinical care coordination for their ongoing treatment and management of their mental health for an extended episode of care
  • are currently under the care of a General Practitioner or psychiatrist for mental health care or will be linked with one as part of the program

A Mental Health Treatment Plan is mandatory for referral to this service. 

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Referral Contact

Contact Simone Xouris by Phone: 07 4638 1377, Email: services@rhealth.com.au or Fax: 074151 0794

Website

Click to visit site

Referral Pathway

  • Referrals will be accepted from General Practitioners and psychiatrists only. 
  • A Mental Health Treatment Plan is mandatory for referral to this service. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Burnett Allied Care

Current Program

Low Intensity Mental Health 

Communities Serviced

Kingaroy

Services Offered

The Resilience and Health Group Program is a six-week program designed for people having difficulty managing stress and at risk of, or suffering low levels, of depression and anxiety. 

This program focuses on lifestyle factors that impact mental health such as sleep, diet and exercise.  Information and support for participants in the program is provided by a physiotherapist, dietician and psychologist. 

Eligibility Criteria

Resident to the area meeting Group Criteria as outlined below:

• Year 11 & 12 Students
• Parents of children with high needs
• General Community

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Referral Contact

For referrals, please call 0458 525 787 or email burnettalliedcare@gmail.com

Referral Pathway

GP or self-referral.

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Lives Lived Well

Current Program

Low Intensity Mental Health

Communities Serviced

Cherbourg Region, Goondiwindi Region, Lockyer Valley Region, Somerset Region, South Burnett Region, Southern Downs Region, Western Downs Region

Services Offered

The NewAccess Program is a free service developed by beyondblue that provides support in the form of a specially trained coach. Over six private sessions, individuals have access to a coach who will help them to set practical and effective goals, giving them the skills to manage the pressures of life so that they can get back to feeling their best. The NewAccess program is offered over the phone or face to face. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call 1300 971 309 or email newaccess@liveslivedwell.org.au

Website

Click to visit site

Referral Pathway

GP or self-referral.

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

HealthWISE

Current Program

Aboriginal and Torres Strait Islander Social and Emotional Mental Health Support Services

Communities Serviced

Ipswich Region, Boonah Area, Somerset Region, South Burnett (including Cherbourg) Region

Services Offered

Aboriginal and Torres Strait Islander Social and Emotional Wellbeing Services provide free, culturally appropriate mental health services to Aboriginal and Torres Strait Islander people in the Darling Downs and West Moreton region. 

Eligibility Criteria

Indigenous people residing in the area, with a mild to moderate mental illness. Self-referral, referral through Aboriginal Health Worker, Allied Health Practitioner or via General Practitioner.

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Referral Contact

For referrals, please phone the HealthWISE toll free number on 1800 931 540 or email mentalhealth@healthwisenenw.com.au

Website

Click to visit site

Referral Pathway

Self-referrals can be made direct to the service provider for assessment and a GP led mental health treatment plan for the client where clinically appropriate. 

For GPs and other service providers wanting to refer, fax the HealthWISE Referral Form to HealthWISE Coordinated Referral Network using 1300 452 059 or via Medical Objects.

Lady Bjelke-Peterson Community Hospital

Current Program

Aged Care and Chronic Disease

Communities Serviced

Kingaroy within a 30km radius of the CBD

Services Offered

Wound care management will be provided by registered nurses from the Lady Bjelke-Peterson Hospital. 

Wound care treatment, including dressings, will be provided in the most appropriate setting at no cost to the patient. Nursing staff will work in conjunction with the patient's GP through a referral process for wound care management.

Eligibility Criteria

The patient needs to be referred to the wound care program by a medical practitioner due to the acuity and level of complexity of care with the patient requiring additional resources over and above what is usual for community care services. The patient is unable to access any alternative means to receive treatment through their own resources, DVA, MBS or private health insurance.

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Referral Contact

For referrals, please call Michelle Garrett on 07 4162 1444 or email admissions@lbpch.com.au

Referral Pathway

Referral from GP

Lady Bjelke-Peterson Community Hospital

Current Program

Aged Care and Chronic Disease.

Communities Serviced

Kingaroy within a 30km radius of the CBD

Services Offered

Palliative Care After Hours - support, advice and outreach to the residents of Kingaroy and surrounds. 

This service will provide support to patients who require palliative care who wish to remain in their own home. Palliative care nurses will provide support, symptom management, After Hours care planning, outreach to home services and advice in the After Hours period while working closely with the patient's GP to provide support to patients and their carers.

The palliative care service will be provided at no cost to the patient. 

Eligibility Criteria

Provided for individuals who are not able to access any alternative means to receive palliative treatment through their own resources, DVA, MBS or private health insurance.

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Referral Contact

For referrals, please call Michelle Garrett on 07 4162 1444 or email admissions@lbpch.com.au

Referral Pathway

Referral from GP

Translating & Interpreting Service (TIS)

Current Program

Refugee Health

Communities Serviced

Whole of region

Services Offered

Allied Health Providers funded access to Translating & Interpreting Service (TIS).

Eligibility Criteria

Allied Health Professionals eligible for the program include:

  • Audiologists, 
  • Diabetes Educator, 
  • Dietitians, Dentists, 
  • Exercise Physiologists, 
  • Mental Health workers, 
  • Physiotherapists, 
  • Psychologists, 
  • Podiatrists, 
  • Occupational therapists,              
  • Optometrists, 
  • Speech pathologists.                                                      

Allied Health Professionals who are involved in the program must agree to:

  • Complete cross cultural training
  • Bulk bill clients they consult with under this program
  • Participate in an evaluation of the program.

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Referral Contact

07 4615 0900

Referral Pathway

https://www.ddwmphn.com.au/attachments/pdf-form-clinical-measurement.pdf

Healthy Lifestyles Australia

Current Program

CD (Chronic Disease)

Communities Serviced

Blackbutt

Services Offered

Dietetics Service.

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0438 143 812

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Lainie Nicholson

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies

Communities Serviced

Services the South Burnett region, specifically Kingaroy, Murgon and Blackbutt

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Lainie Nicholson on 0411 024 834 or email lainienicholson@gmail.com

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Lives Lived Well

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Toowoomba, Chinchilla, Dalby, Tara, Gatton, Kingaroy and Warwick.

Services Offered

Alcohol and other drugs counsellors provide non-residential rehabilitation services.

Specific services include -

  • Case management; 
  • Counselling, 
  • Group therapy; 
  • Relapse prevention; 
  • Support group sessions; and 
  • Referral pathways.

Eligibility Criteria

All members of the community are eligible.

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Referral Contact

For referrals, please call 1300 727 957

Website

Click to visit site

Referral Pathway

Self referral, GP

Nadine Hinchliff Therapy Services

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services Kingaroy with some outreach to Nanango. Telephone and telehealth outreach services are also offered within the South Burnett.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Nadine Hinccliff on 0408 369 103 or email nadine.hinchliff@gmail.com or fax 07 4163 5014

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Nadine Hinchcliff Therapy Services

Current Program

CD (Chronic Disease)

Communities Serviced

Kingaroy, Nanango, Blackbutt, Murgon

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Sandra Langton Physiotherapy

Current Program

CD (Chronic Disease)

Communities Serviced

Kingaroy

Services Offered

Physiotherapy Service.

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

07 4162 5940

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

South Burnett Podiatry

Current Program

CD (Chronic Disease)

Communities Serviced

Kingaroy

Services Offered

Podiatry Service.

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

07 4162 7633

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP

Teen Challenge

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation service, based in Toowoomba, for women 18-35 and men 18-39.

Eligibility Criteria

Women 18-35 and men 18-39. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 3422 1500

Website

Click to visit site

Referral Pathway

Self referral, GP

Vital Health Qld

Current Program

CD (Chronic Disease)

Communities Serviced

Murgon

Services Offered

Podiatry Service

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0427 224 322

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Culturally appropriate drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP, Aboriginal Health Worker

Western Downs Region

RHealth

Current Program

Health Service Navigators

Communities Serviced

Services the Goondiwindi, Southern Downs, Western Downs, South Burnett, Cherbourg and Somerset regions

Services Offered

Health Service Navigators assist GPs, service providers, consumers and carers to navigate the services available under stepped care in our region. The Health Service Navigators role is to:

  • Coordinate linkages to supports and services for patients and consumers;
  • Map and identify mental health service needs and gaps in communities at the local level; and
  • Provide information where appropriate for services offered by the PHN under Primary Mental Health Care and information for consumers on other PHN programs and supports as necessary.

Eligibility Criteria

All patients and clients across all levels of stepped care 

View criterialess Down Arrow

Referral Contact

For referrals, please contact Simone Xouris on 07 4638 1377 or email services@rhealth.com.au or fax 07 4151 0794

Website

Click to visit site

Referral Pathway

Anyone can refer to the Health Service Navigators, including GPs, service providers, clients and patients, and family members and carers.

Referrals can be made starting from 01 September 2018. 

Self-referrals can be made direct to the providers.  

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Rural and Remote Mental Health

Current Program

Low Intensity Mental Health

Communities Serviced

Rural and Remote Health will provide at least one service (outlined below) in each LGA across the region.

Services Offered

  • Rural Minds – This is a community mental health literacy program with a primary production focus.  
  • SafeTALK – Suicide awareness training. Eligible to everyone in the community and includes school based services.
  • Rural Minds Train the Presenter – This is a one day training program to equip people to be able to deliver the Rural Mind program in their community. Eligible to any community members who are willing to improve the mental health literacy of their communities. 
  • Applied Suicide Intervention Skills Training – This is a 2 day suicide identification & intervention training program.
  • Small community grants program for anti-stigma activities. – These are community based education and anti-stigmas activities – Eligibility involves an open tender process for community organisations or individuals who would like to support running these activities. 

Eligibility Criteria

18+ year olds living in the Toowoomba, Ipswich, Southern Downs, South Burnett, Cherbourg, Western Downs, Somerset, Scenic Rim, Lockyer Valley and Goondiwindi regions. 

SafeTALK is open to 16+ year olds. 

View criterialess Down Arrow

Referral Contact

For referrals, please contact Debbie Smith on 0428 983 011 or email debbiesmith@rrmh.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Mi Mind Centre

Current Program

Complex and Severe - Mental Health Nurse Program

Communities Serviced

Communities in the Toowoomba, Ipswich, Goondiwindi, Lockyer Valley, Scenic Rim, Somerset and Western Downs regions

Services Offered

Mental Health Nurse Care is for people who are diagnosed with a severe and complex mental illness in the Darling Downs and West Moreton region who are currently being managed in the primary care setting via a General Practitioner and/or Psychiatrist. 

People who are deemed eligible will receive mental health nurse services through a clinic setting or outreach model including clinical coordination of services by a mental health nurse.

Mental Health Nurse Care will be delivered through: 

• face-to-face sessions
• telephone or online to individuals either in private or general practice settings
• community locations or via home visits (where risk assessed as safe and appropriate)

Eligibility Criteria

People aged 12 and older, who: 

  • have a Metal Health Treatment Plan
  • are diagnosed with a severe and complex mental illness
  • have mental health issues that are significantly impacting on their social, personal and work life
  • are at risk of being admitted to hospital in the future if clinical care coordination is not provided, or has already had at least one admission due to their mental health in the past 12 months
  • are assessed as needing clinical care coordination for their ongoing treatment and management of their mental health for an extended episode of care
  • are currently under the care of a General Practitioner or psychiatrist for mental health care or will be linked with one as part of the program

A Mental Health Treatment Plan is mandatory for referral to this service. 

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Referral Contact

For referrals to the Mi Mind Centre, please call 07 4613 0922 or email office@mi-mindtrust.com.au or fax 07 4613 0944. For referrals to Our House Our Haven, please contact 0416 826 203 or email info@ohoh.org,au or fax 07 3496 1753

Referral Pathway

For people residing in the Toowoomba, Goondiwindi, Western Downs and some of the Lockyer Valley, this service is delivered by Mi Mind Centre. 

Mi Mind Centre have linked with Our House Our Haven, Ipswich to deliver services to Ipswich, Scenic Rim and Somerset. 

  • Referrals will be accepted from General Practitioners and psychiatrists only. 
  • A Mental Health Treatment Plan is mandatory for referral to this service. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Heather Linsley

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services Dalby

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, contact Heather Lindsley on 0473 491 022 or email hlinsley@bigpond.com. Referrals must be sent via fax 07 3532 5117

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Helen Druce

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services Chinchilla and Miles

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Helen Druce on 07 4665 5618 or 0427 974 761 or email helen@creativeholisticcounselling.com.au

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Rural Sky

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services the Goondiwindi region with outreach services provided to Inglewood.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Katherine Johnstone and Suzie Collins on 0475 391 260 (Kath) or 0438 711 500 (Suzie) or email referral@ruralsky.com.au

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Blue Care

Current Program

Aged Care and Chronic Disease

Communities Serviced

Dalby within a 40km radius of the CBD

Services Offered

Wound Care – In Hours. This service will be provided in the most appropriate setting. Blue are staff will work in conjunction with the patient's GP through a referral process for wound care management. Blue Care nurses will provide wound care treatment as medically required at no cost to the patient. To find out more about this service, click here

Eligibility Criteria

The patient needs to be referred to the wound care program by a medical practitioner due to the acuity and level of complexity of care with the patient requiring additional resources over and above what is usual for community care services. The patient is unable to access any alternative means to receive treatment through their own resources, DVA, MBS or private health insurance.

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Referral Contact

For referrals, please call Anne Ryan on 07 4636 7982 or Janelle Macdonald on 07 4636 7981 or 0427 585 454

Referral Pathway

Referral from GP

Darling Downs Hospital and Health Service

Current Program

Darling Downs Hospital and Health Service (DDHHS) Acute Geriatric Evaluation Service (AGES) 

Communities Serviced

All Residential Aged Care Facilities (RACF) within the Darling Downs region.

Services Offered

The DDHHS Acute Geriatric Evaluation Service (AGES) will enable improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Working with GPs and practice managers to identify opportunities for collaborative improvements to improve the health outcomes of RACF residents.
  • Developing decision making tools with AGES medical officers, Nurse Navigators, GPs, RACFs, QAS, and  Emergency Departments and to support the introduction of Clinical Pathways into RACFs.
  • Offering education for RACF staff around the care pathways and ISBAR to enable effective clinical handover of residents by face to face delivery of education by Nurse Navigators connected to the AGES team.
  • Providing targeted collaborative education in early recognition, escalation and assessment of a deteriorating resident and an awareness of the options for facility based acute care, by the AGES team, with the consent of the GP as the primary health provider.
  • Providing access to after-hours Nurse Navigator assistance. Weekdays till 22:00, and weekends – directly from 10:00 to 18:00, and by a designated after- hours phone contact service, and medical officer after hours.
  • Facilitating the use of Statement of Choices, and My Health Record as means of sharing of information and improving care coordination.
  • Facilitating collaboration to reduce polypharmacy, with geriatrician review and consultation with GP care provider.

 

Eligibility Criteria

This service is available to Residential Aged Care Facilities in the Darling Downs region

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Referral Contact

Project Contact: Donna Fitch, Nurse Navigator Aged Care - Acute Geriatric Evaluation Service, DDHHS | Email donna.fitch@health.qld.gov.au

Better Movement Clinic

Current Program

Chronic Disease - Chronic Disease Care Coordination

Communities Serviced

Dalby

Services Offered

A health professional who will assist people with chronic disease to manage their health conditions through education, support and facilitate engagement with health services.

Eligibility Criteria

Have 2 or more chronic diseases NB: this service is not diabetes specific

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Referral Contact

John Dennehy via phone (07) 4662 2855

Website

Click to visit site

Referral Pathway

Refer directly to the provider on their referral form.

Lives Lived Well

Current Program

Low Intensity Mental Health

Communities Serviced

Cherbourg Region, Goondiwindi Region, Lockyer Valley Region, Somerset Region, South Burnett Region, Southern Downs Region, Western Downs Region

Services Offered

The NewAccess Program is a free service developed by beyondblue that provides support in the form of a specially trained coach. Over six private sessions, individuals have access to a coach who will help them to set practical and effective goals, giving them the skills to manage the pressures of life so that they can get back to feeling their best. The NewAccess program is offered over the phone or face to face. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call 1300 971 309 or email newaccess@liveslivedwell.org.au

Website

Click to visit site

Referral Pathway

GP or self-referral.

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Goolburri Aboriginal Health

Current Program

Aboriginal and Torres Strait Islander Social and Emotional Mental Health Support Services

Communities Serviced

Goondiwindi Region, Southern Downs Region, Western Downs Region

Services Offered

Aboriginal and Torres Strait Islander Social and Emotional Wellbeing Services provide free, culturally appropriate mental health services to Aboriginal and Torres Strait Islander people in the Darling Downs and West Moreton region. 

Eligibility Criteria

Aboriginal and Torres Strait Islander residents of the area, aged 18 and over. 

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Referral Contact

For referrals, please call 07 4632 0338 or email wadec@goolburri.org.au

Referral Pathway

Self-referrals can be made direct to the service provider for assessment and a GP led mental health treatment plan for the client where clinically appropriate. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Translating & Interpreting Service (TIS)

Current Program

Refugee Health

Communities Serviced

Whole of region

Services Offered

Allied Health Providers funded access to Translating & Interpreting Service (TIS).

Eligibility Criteria

Allied Health Professionals eligible for the program include:

  • Audiologists, 
  • Diabetes Educator, 
  • Dietitians, Dentists, 
  • Exercise Physiologists, 
  • Mental Health workers, 
  • Physiotherapists, 
  • Psychologists, 
  • Podiatrists, 
  • Occupational therapists,              
  • Optometrists, 
  • Speech pathologists.                                                      

Allied Health Professionals who are involved in the program must agree to:

  • Complete cross cultural training
  • Bulk bill clients they consult with under this program
  • Participate in an evaluation of the program.

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Referral Contact

07 4615 0900

Referral Pathway

https://www.ddwmphn.com.au/attachments/pdf-form-clinical-measurement.pdf

Goondir

Current Program

Integrated Team Care (ITC)

Communities Serviced

All communities in Western Downs Region

Services Offered

Care Coordinator is to assist Aboriginal and or Torres Strait Islander people diagnosed with

  • diabetes, 
  • chronic respiratory disease, 
  • chronic renal disease and 
  • cancer 

in meeting the requirements of their treatment

Eligibility Criteria

To be eligible clients must:

  • Identify they Aboriginal and Torres Strait Islander and they have a Chronic Disease;
  • 715 Health Assessment;
  • Current GP Management Plan; 
  • Review every 12 months; and
  • Referred on to Care Coordinator in local area.

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Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/upl...

Barry Sheehan

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services Jandowae

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, contact Barry Sheehan 0417 752 768 or email barry@barrysheehan.com.au

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Lives Lived Well

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Toowoomba, Chinchilla, Dalby, Tara, Gatton, Kingaroy and Warwick.

Services Offered

Alcohol and other drugs counsellors provide non-residential rehabilitation services.

Specific services include -

  • Case management; 
  • Counselling, 
  • Group therapy; 
  • Relapse prevention; 
  • Support group sessions; and 
  • Referral pathways.

Eligibility Criteria

All members of the community are eligible.

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Referral Contact

For referrals, please call 1300 727 957

Website

Click to visit site

Referral Pathway

Self referral, GP

Mindware Psychology

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services the Toowoomba region and accepts referrals from across the Darling Downs region.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.
Mindware Psychology specialises in children aged 0 – 12.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Veronica McKeon on 07 4646 4953 or 0426 294 015 or email contact@mindwarepsychology.com.au or fax 07 4646 2452

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP

Teen Challenge

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation service, based in Toowoomba, for women 18-35 and men 18-39.

Eligibility Criteria

Women 18-35 and men 18-39. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 3422 1500

Website

Click to visit site

Referral Pathway

Self referral, GP

Vital Health Qld

Current Program

CD (Chronic Disease)

Communities Serviced

Chinchilla and Tara

Services Offered

Exercise Physiology / Dietetics 

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0427 224 322

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Vital Health Qld

Current Program

CD (Chronic Disease)

Communities Serviced

Miles and Taroom

Services Offered

Exercise Physiology / Dietetics

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0427 224 322

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Culturally appropriate drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP, Aboriginal Health Worker

Somerset Region

RHealth

Current Program

Health Service Navigators

Communities Serviced

Services the Goondiwindi, Southern Downs, Western Downs, South Burnett, Cherbourg and Somerset regions

Services Offered

Health Service Navigators assist GPs, service providers, consumers and carers to navigate the services available under stepped care in our region. The Health Service Navigators role is to:

  • Coordinate linkages to supports and services for patients and consumers;
  • Map and identify mental health service needs and gaps in communities at the local level; and
  • Provide information where appropriate for services offered by the PHN under Primary Mental Health Care and information for consumers on other PHN programs and supports as necessary.

Eligibility Criteria

All patients and clients across all levels of stepped care 

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Referral Contact

For referrals, please contact Simone Xouris on 07 4638 1377 or email services@rhealth.com.au or fax 07 4151 0794

Website

Click to visit site

Referral Pathway

Anyone can refer to the Health Service Navigators, including GPs, service providers, clients and patients, and family members and carers.

Referrals can be made starting from 01 September 2018. 

Self-referrals can be made direct to the providers.  

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Rural and Remote Mental Health

Current Program

Low Intensity Mental Health

Communities Serviced

Rural and Remote Health will provide at least one service (outlined below) in each LGA across the region.

Services Offered

  • Rural Minds – This is a community mental health literacy program with a primary production focus.  
  • SafeTALK – Suicide awareness training. Eligible to everyone in the community and includes school based services.
  • Rural Minds Train the Presenter – This is a one day training program to equip people to be able to deliver the Rural Mind program in their community. Eligible to any community members who are willing to improve the mental health literacy of their communities. 
  • Applied Suicide Intervention Skills Training – This is a 2 day suicide identification & intervention training program.
  • Small community grants program for anti-stigma activities. – These are community based education and anti-stigmas activities – Eligibility involves an open tender process for community organisations or individuals who would like to support running these activities. 

Eligibility Criteria

18+ year olds living in the Toowoomba, Ipswich, Southern Downs, South Burnett, Cherbourg, Western Downs, Somerset, Scenic Rim, Lockyer Valley and Goondiwindi regions. 

SafeTALK is open to 16+ year olds. 

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Referral Contact

For referrals, please contact Debbie Smith on 0428 983 011 or email debbiesmith@rrmh.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Mi Mind Centre

Current Program

Complex and Severe - Mental Health Nurse Program

Communities Serviced

Communities in the Toowoomba, Ipswich, Goondiwindi, Lockyer Valley, Scenic Rim, Somerset and Western Downs regions

Services Offered

Mental Health Nurse Care is for people who are diagnosed with a severe and complex mental illness in the Darling Downs and West Moreton region who are currently being managed in the primary care setting via a General Practitioner and/or Psychiatrist. 

People who are deemed eligible will receive mental health nurse services through a clinic setting or outreach model including clinical coordination of services by a mental health nurse.

Mental Health Nurse Care will be delivered through: 

• face-to-face sessions
• telephone or online to individuals either in private or general practice settings
• community locations or via home visits (where risk assessed as safe and appropriate)

Eligibility Criteria

People aged 12 and older, who: 

  • have a Metal Health Treatment Plan
  • are diagnosed with a severe and complex mental illness
  • have mental health issues that are significantly impacting on their social, personal and work life
  • are at risk of being admitted to hospital in the future if clinical care coordination is not provided, or has already had at least one admission due to their mental health in the past 12 months
  • are assessed as needing clinical care coordination for their ongoing treatment and management of their mental health for an extended episode of care
  • are currently under the care of a General Practitioner or psychiatrist for mental health care or will be linked with one as part of the program

A Mental Health Treatment Plan is mandatory for referral to this service. 

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Referral Contact

For referrals to the Mi Mind Centre, please call 07 4613 0922 or email office@mi-mindtrust.com.au or fax 07 4613 0944. For referrals to Our House Our Haven, please contact 0416 826 203 or email info@ohoh.org,au or fax 07 3496 1753

Referral Pathway

For people residing in the Toowoomba, Goondiwindi, Western Downs and some of the Lockyer Valley, this service is delivered by Mi Mind Centre. 

Mi Mind Centre have linked with Our House Our Haven, Ipswich to deliver services to Ipswich, Scenic Rim and Somerset. 

  • Referrals will be accepted from General Practitioners and psychiatrists only. 
  • A Mental Health Treatment Plan is mandatory for referral to this service. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Therapy Pro

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services the Lockyer Valley, Scenic Rim and Somerset regions including outreach services within these regions.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Lara Strohfeldt on 1300 004 414 or email info@therapypro.com.au

Website

Click to visit site

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best Practice, Medical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Neami National

Current Program

Low Intensity Mental Health 

Communities Serviced

Ipswich Region, Lockyer Valley Region, Scenic Rim, Boonah Area, Somerset Region,

Services Offered

The Optimal Health Program is an eight-session self-development program promoting hope, growth and partnership.

By the end of this program, individuals will have covered:

  • Strategies to optimise and maintain mental health and wellbeing
  • An understanding of stress, vulnerability, strengths and strategies
  • The identification of collaborative partners and support network
  • A plan to maintain mental health, manage stress and periods of illness
  • Tools to manage effective change.

All participants receive their own workbook and fortnightly one-on-one coaching session. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call Fiona Terry on 07 3375 7333 or 0434 33 5207 or email fiona.terry@neaminational.org.au

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Lives Lived Well

Current Program

Low Intensity Mental Health

Communities Serviced

Cherbourg Region, Goondiwindi Region, Lockyer Valley Region, Somerset Region, South Burnett Region, Southern Downs Region, Western Downs Region

Services Offered

The NewAccess Program is a free service developed by beyondblue that provides support in the form of a specially trained coach. Over six private sessions, individuals have access to a coach who will help them to set practical and effective goals, giving them the skills to manage the pressures of life so that they can get back to feeling their best. The NewAccess program is offered over the phone or face to face. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call 1300 971 309 or email newaccess@liveslivedwell.org.au

Website

Click to visit site

Referral Pathway

GP or self-referral.

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

HealthWISE

Current Program

Aboriginal and Torres Strait Islander Social and Emotional Mental Health Support Services

Communities Serviced

Ipswich Region, Boonah Area, Somerset Region, South Burnett (including Cherbourg) Region

Services Offered

Aboriginal and Torres Strait Islander Social and Emotional Wellbeing Services provide free, culturally appropriate mental health services to Aboriginal and Torres Strait Islander people in the Darling Downs and West Moreton region. 

Eligibility Criteria

Indigenous people residing in the area, with a mild to moderate mental illness. Self-referral, referral through Aboriginal Health Worker, Allied Health Practitioner or via General Practitioner.

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Referral Contact

For referrals, please phone the HealthWISE toll free number on 1800 931 540 or email mentalhealth@healthwisenenw.com.au

Website

Click to visit site

Referral Pathway

Self-referrals can be made direct to the service provider for assessment and a GP led mental health treatment plan for the client where clinically appropriate. 

For GPs and other service providers wanting to refer, fax the HealthWISE Referral Form to HealthWISE Coordinated Referral Network using 1300 452 059 or via Medical Objects.

Translating & Interpreting Service (TIS)

Current Program

Refugee Health

Communities Serviced

Whole of region

Services Offered

Allied Health Providers funded access to Translating & Interpreting Service (TIS).

Eligibility Criteria

Allied Health Professionals eligible for the program include:

  • Audiologists, 
  • Diabetes Educator, 
  • Dietitians, Dentists, 
  • Exercise Physiologists, 
  • Mental Health workers, 
  • Physiotherapists, 
  • Psychologists, 
  • Podiatrists, 
  • Occupational therapists,              
  • Optometrists, 
  • Speech pathologists.                                                      

Allied Health Professionals who are involved in the program must agree to:

  • Complete cross cultural training
  • Bulk bill clients they consult with under this program
  • Participate in an evaluation of the program.

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Referral Contact

07 4615 0900

Referral Pathway

https://www.ddwmphn.com.au/attachments/pdf-form-clinical-measurement.pdf

The Institute for Urban Indigenous Health

Current Program

ITC - Kambu

Communities Serviced

Laidley, Ipswich, Goodna, Somerset, Lockyer and Pt Boonah

Services Offered

Care Coordinator is to assist Aboriginal and or Torres Strait Islander people diagnosed with diabetes, chronic respiratory disease, chronic renal disease and cancer in meeting the requirements of their treatment.

Eligibility Criteria

To be eligible clients must:

  • Identify they Aboriginal and Torres Strait Islander and they have a Chronic Disease;
  • 715 Health Assessment;
  • Current GP Management Plan; 
  • Review every 12 months; and
  • Referred on to Care Coordinator in local area.

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Referral Pathway

https://www.ddwmphn.com.au/uploads/publications/Referral-Forms/PHN-1707026-ITC-Referral-Form_CCSS.rtf

EACH

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Boonah, Esk, Gatton, Goodna, Ipswich, Laidley and Lowood

Services Offered

Drug and alcohol counselling, case management and relapse prevention services.

Specific services include -

  • Case management; 
  • Counselling; 
  • Early and brief interventions; 
  • Relapse prevention; and 
  • Referrals to relevant service providers.

Eligibility Criteria

People aged 16 years and older in need of evidence-based drug and alcohol treatment services and their family. 

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Referral Contact

For referrals, please call 1300 003 224

Website

Click to visit site

Referral Pathway

Self-referral, GP

Healthy Lifestyles Australia

Current Program

CD (Chronic Disease)

Communities Serviced

Fernvale, Lowood, Esk

Services Offered

Dietetics Service / Exercise Physiology.

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0438 143 812

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Ipswich Foot and Ankle Clinic

Current Program

CD (Chronic Disease)

Communities Serviced

Fernvale, Lowood

Services Offered

Podiatry Service.

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

07 3282 7907

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP

Ted Noffs

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

West Moreton Region

Services Offered

Drug and alcohol counselling services to young people 12 - 25 in the West Moreton region.

Eligibility Criteria

12 - 25 years of age Living in the West Moreton Region.

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Referral Contact

For referrals, please call 1800 753 300

Website

Click to visit site

Referral Pathway

Self referral, GP

Teen Challenge

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation service, based in Toowoomba, for women 18-35 and men 18-39.

Eligibility Criteria

Women 18-35 and men 18-39. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 3422 1500

Website

Click to visit site

Referral Pathway

Self referral, GP

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Culturally appropriate drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP, Aboriginal Health Worker

Toowoomba Region

Neami National

Current Program

Health Service Navigators

Communities Serviced

Services the Toowoomba, Ipswich, Lockyer Valley and Scenic Rim regions

Services Offered

Health Service Navigators assist GPs, service providers, consumers and carers to navigate the services available under stepped care in our region. The Health Service Navigators role is to:

  • Coordinate linkages to supports and services for patients and consumers;
  • Map and identify mental health service needs and gaps in communities at the local level; and
  • Provide information where appropriate for services offered by the PHN under Primary Mental Health Care and information for consumers on other PHN programs and supports as necessary.

Eligibility Criteria

All patients and clients across all levels of stepped care 

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Referral Contact

For referrals, please contact navigator@neaminational.org.au

Website

Click to visit site

Referral Pathway

Anyone can refer to the Health Service Navigators, including GPs, service providers, clients and patients, and family members and carers.

The program is currently in the establishment phase; however, general enquiries are welcome via email. Referrals can be made starting from 19 November 2018.

Self-referrals can be made direct to the providers.  

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 



Rural and Remote Mental Health

Current Program

Low Intensity Mental Health

Communities Serviced

Rural and Remote Health will provide at least one service (outlined below) in each LGA across the region.

Services Offered

  • Rural Minds – This is a community mental health literacy program with a primary production focus.  
  • SafeTALK – Suicide awareness training. Eligible to everyone in the community and includes school based services.
  • Rural Minds Train the Presenter – This is a one day training program to equip people to be able to deliver the Rural Mind program in their community. Eligible to any community members who are willing to improve the mental health literacy of their communities. 
  • Applied Suicide Intervention Skills Training – This is a 2 day suicide identification & intervention training program.
  • Small community grants program for anti-stigma activities. – These are community based education and anti-stigmas activities – Eligibility involves an open tender process for community organisations or individuals who would like to support running these activities. 

Eligibility Criteria

18+ year olds living in the Toowoomba, Ipswich, Southern Downs, South Burnett, Cherbourg, Western Downs, Somerset, Scenic Rim, Lockyer Valley and Goondiwindi regions. 

SafeTALK is open to 16+ year olds. 

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Referral Contact

For referrals, please contact Debbie Smith on 0428 983 011 or email debbiesmith@rrmh.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

TOMNET (The Older Mens Network)

Current Program

Low Intensity Mental Health

Communities Serviced

Toowoomba region

Services Offered

TOMNET (The Older Mens Network) offers specialised support services and peer programs for men over 50, especially those at risk.

This service includes up to twelve face to face or telephone sessions to help men manage anxiety and depression. The service aims to support men at risk plan a positive and meaningful retirement, facilitate engagement with community and health services, and positive ageing education. 

Eligibility Criteria

Men aged 50 and over living in the Toowoomba region  

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Referral Contact

For referrals, please call 07 4638 9080 or email admin@tomnet.org.au

Website

Click to visit site

Referral Pathway

GP or self-referral or community service organisations. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Mi Mind Centre

Current Program

Complex and Severe - Mental Health Nurse Program

Communities Serviced

Communities in the Toowoomba, Ipswich, Goondiwindi, Lockyer Valley, Scenic Rim, Somerset and Western Downs regions

Services Offered

Mental Health Nurse Care is for people who are diagnosed with a severe and complex mental illness in the Darling Downs and West Moreton region who are currently being managed in the primary care setting via a General Practitioner and/or Psychiatrist. 

People who are deemed eligible will receive mental health nurse services through a clinic setting or outreach model including clinical coordination of services by a mental health nurse.

Mental Health Nurse Care will be delivered through: 

• face-to-face sessions
• telephone or online to individuals either in private or general practice settings
• community locations or via home visits (where risk assessed as safe and appropriate)

Eligibility Criteria

People aged 12 and older, who: 

  • have a Metal Health Treatment Plan
  • are diagnosed with a severe and complex mental illness
  • have mental health issues that are significantly impacting on their social, personal and work life
  • are at risk of being admitted to hospital in the future if clinical care coordination is not provided, or has already had at least one admission due to their mental health in the past 12 months
  • are assessed as needing clinical care coordination for their ongoing treatment and management of their mental health for an extended episode of care
  • are currently under the care of a General Practitioner or psychiatrist for mental health care or will be linked with one as part of the program

A Mental Health Treatment Plan is mandatory for referral to this service. 

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Referral Contact

For referrals to the Mi Mind Centre, please call 07 4613 0922 or email office@mi-mindtrust.com.au or fax 07 4613 0944. For referrals to Our House Our Haven, please contact 0416 826 203 or email info@ohoh.org,au or fax 07 3496 1753

Referral Pathway

For people residing in the Toowoomba, Goondiwindi, Western Downs and some of the Lockyer Valley, this service is delivered by Mi Mind Centre. 

Mi Mind Centre have linked with Our House Our Haven, Ipswich to deliver services to Ipswich, Scenic Rim and Somerset. 

  • Referrals will be accepted from General Practitioners and psychiatrists only. 
  • A Mental Health Treatment Plan is mandatory for referral to this service. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Blue Care

Current Program

Aged Care and Chronic Disease

Communities Serviced

Toowoomba within a 40km radius of the CBD

Services Offered

Palliative Care - In Hours and After Hours. Support, advice and outreach to the residents of Toowoomba and surrounds. This Service will provide support to patients who require palliative care who wish to remain in their own home. 

Palliative care nurses will provide support, symptom management, after hours care planning, outreach to home services and advice in the after hours period while working closely with the patients GP to provide support to patients and their carers.

The palliative care service will be provided at no cost to the patient. To find out more about this service, click here


Eligibility Criteria

Provided for individuals who are not able to access any alternative means to receive palliative treatment through their own resources, DVA, MBS or private health insurance.

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Referral Contact

For referrals, please call Anne Ryan on 07 4636 7982 or Janelle Macdonald on 07 4636 7981 or 0427 585 454

Referral Pathway

Referral from GP

Darling Downs Hospital and Health Service

Current Program

Darling Downs Hospital and Health Service (DDHHS) Acute Geriatric Evaluation Service (AGES) 

Communities Serviced

All Residential Aged Care Facilities (RACF) within the Darling Downs region.

Services Offered

The DDHHS Acute Geriatric Evaluation Service (AGES) will enable improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Working with GPs and practice managers to identify opportunities for collaborative improvements to improve the health outcomes of RACF residents.
  • Developing decision making tools with AGES medical officers, Nurse Navigators, GPs, RACFs, QAS, and  Emergency Departments and to support the introduction of Clinical Pathways into RACFs.
  • Offering education for RACF staff around the care pathways and ISBAR to enable effective clinical handover of residents by face to face delivery of education by Nurse Navigators connected to the AGES team.
  • Providing targeted collaborative education in early recognition, escalation and assessment of a deteriorating resident and an awareness of the options for facility based acute care, by the AGES team, with the consent of the GP as the primary health provider.
  • Providing access to after-hours Nurse Navigator assistance. Weekdays till 22:00, and weekends – directly from 10:00 to 18:00, and by a designated after- hours phone contact service, and medical officer after hours.
  • Facilitating the use of Statement of Choices, and My Health Record as means of sharing of information and improving care coordination.
  • Facilitating collaboration to reduce polypharmacy, with geriatrician review and consultation with GP care provider.

 

Eligibility Criteria

This service is available to Residential Aged Care Facilities in the Darling Downs region

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Referral Contact

Project Contact: Donna Fitch, Nurse Navigator Aged Care - Acute Geriatric Evaluation Service, DDHHS | Email donna.fitch@health.qld.gov.au

Centre for Healthy Living

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services the towns of Clifton, Allora, Killarney, Warwick, Stanthorpe, Inglewood, Wallangarra and the rural populations around these centres.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referral, please contact Gordana Sloss on 07 4661 3340 or email WMReferrals@artius.com.au or fax 07 4667 4333

Website

Click to visit site

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

AH Diabetes

Current Program

Chronic Disease - Care Coordination.  

Communities Serviced

Toowoomba

Services Offered

A health professional who will assist people with chronic disease to manage their health conditions through education, support and facilitate engagement with health services.

Eligibility Criteria

Have 2 or more chronic diseases NB: this service is not diabetes specific

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Referral Contact

Lyne McCleary via phone (07) 4646 2530

Website

Click to visit site

Referral Pathway

Refer directly to the provider on their referral form.

Carbal Medical Services

Current Program

Low Intensity Mental Health 

Communities Serviced

Toowoomba and Warwick

Services Offered

The Strong Mind, Strong Spirit program is a culturally appropriate support program designed to reach out to those with or at risk of mental illness, their family and community. The program is facilitated by Aboriginal Mental Health Workers and is delivered in a group setting with one-on-one counselling offered if required. 

There are at least two group sessions per week in both Toowoomba and Warwick including a women’s and men’s group.

Eligibility Criteria

Aboriginal and Torres Strait Islander residents of the area, aged 18 and over. 

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Referral Contact

For referrals, please contact Richard Turnball (Toowoomba) on0436 023 592 or email rturnball@carbal.com.au or contact Darleen Oliver (Warwick) on 0436 023 592 or email doliver@carbal.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Mental Illness Fellowship Queensland (MIFQ)

Current Program

Low Intensity Mental Health

Communities Serviced

Toowoomba Region, Ipswich Region, Boonah Area

Services Offered

The NewAccess Program is a free service developed by beyondblue that provides support in the form of a specially trained coach. Over six private sessions, individuals have access to a coach who will help them to set practical and effective goals, giving them the skills to manage the pressures of life so that they can get back to feeling their best. The NewAccess program is offered over the phone or face to face. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call 1300 971 309 or email newaccess@mifq.org.au

Website

Click to visit site

Referral Pathway

GP or self-referral.

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Carbal Medical Services

Current Program

Aboriginal and Torres Strait Islander Social and Emotional Mental Health Support Services

Communities Serviced

Toowoomba Region

Services Offered

Aboriginal and Torres Strait Islander Social and Emotional Wellbeing Services provide free, culturally appropriate mental health services to Aboriginal and Torres Strait Islander people in the Darling Downs and West Moreton region. 

 

Eligibility Criteria

Aboriginal and Torres Strait Islander residents of the area, aged 18 and over. 

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Referral Contact

Contact Richard Turnball (Toowoomba) via Phone: 0436 023 592 and Email: rturnball@carbal.com.au or contact Darleen Oliver (Warwick) via Phone: 0436 023 592 and Email: doliver@carbal.com.au

Website

Click to visit site

Referral Pathway

Self-referrals can be made direct to the service provider for assessment and a GP led mental health treatment plan for the client where clinically appropriate. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Lifeline Darling Downs and South West

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services Toowoomba

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Lifeline Darling Downs and South West delivers Targeted Psychological Therapies through their Creative Coping Group Therapy Program (a modified version of Dialectical Behaviour Therapy). This involves group therapy to support people with moderate mental health illness. 

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Sarah Owens on 1300 991 443 or 0448 003 159 or email sowens@lifelinedarlingdowns.org.au or fax 07 4699 1610

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Richmond Fellowship Queensland

Current Program

Low Intensity Mental Health 

Communities Serviced

Ipswich and Toowoomba

Services Offered

The New Sensations program offers a one-day workshop followed by up to four one-hour individual therapy sessions. The workshop will introduces participants to Sensory Modulation and the individual sessions tailor strategies to meet an individuals needs.

Sensory Modulation can be described simply as improving the way someone feels or functions by using their senses. Sensory Modulation can help people to self-regulate when facing challenging moods, emotions, thoughts and feelings, especially when talking or thinking may be difficult. Participants learn strategies to improve their mood, manage their stress, feel more calm and relaxed or more alert and focused, and more motivated to get things done. Sensory items will be provided to explore in the group and some small items will be provided to take home. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call Anneliese Russell on 0456 600 123 or email newsensations@rfq.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Translating & Interpreting Service (TIS)

Current Program

Refugee Health

Communities Serviced

Whole of region

Services Offered

Allied Health Providers funded access to Translating & Interpreting Service (TIS).

Eligibility Criteria

Allied Health Professionals eligible for the program include:

  • Audiologists, 
  • Diabetes Educator, 
  • Dietitians, Dentists, 
  • Exercise Physiologists, 
  • Mental Health workers, 
  • Physiotherapists, 
  • Psychologists, 
  • Podiatrists, 
  • Occupational therapists,              
  • Optometrists, 
  • Speech pathologists.                                                      

Allied Health Professionals who are involved in the program must agree to:

  • Complete cross cultural training
  • Bulk bill clients they consult with under this program
  • Participate in an evaluation of the program.

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Referral Contact

07 4615 0900

Referral Pathway

https://www.ddwmphn.com.au/attachments/pdf-form-clinical-measurement.pdf

Alexandra Bryant

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies

Communities Serviced

Services Toowoomba with some outreach within the Darling Downs region.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services.

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Alexandra specialises in children aged 0 – 12.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please call Alex Bryant on 07 4637 9045 or 0438 840 782 or email alexbryant@bigpond.com or fax 07 4642 1410

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Carbal Medical Services

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Toowoomba and Warwick

Services Offered

Drug and alcohol counsellors provide culturally appropriate individualised and coordinated non-residential alcohol and other drug counselling, withdrawal management, advice and assessment to Aboriginal and Torres Strait Islander people in Toowoomba and Warwick.

Specific services include -

  • early and brief intervention; 
  • withdrawal management; 
  • culturally appropriate psychotherapy; 
  • case management; 
  • crisis and relapse prevention; 
  • individual and group therapeutic and cultural activities; 
  • discharge planning and aftercare; and
  • referral pathways to relevant service providers.


Eligibility Criteria

Aboriginal and Torres Strait Island people who are in need of non-residential alcohol and other drug counselling, withdrawal management, advice and assessment services.

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Referral Contact

For referrals, please call 07 4639 7400

Website

Click to visit site

Referral Pathway

Self referral, GP, Aboriginal Health Worker

Carbal Medical Services

Current Program

Integrated Team Care (ITC)

Communities Serviced

All communities across the Toowoomba Regional Council Area and the Southern Downs Regional Council Area.

Services Offered

Care Coordinator is to assist Aboriginal and or Torres Strait Islander people diagnosed with diabetes, chronic respiratory disease, chronic renal disease and cancer in meeting the requirements of their treatment.

Eligibility Criteria

To be eligible clients must:

  • Identify they Aboriginal and Torres Strait Islander and they have a Chronic Disease;
  • 715 Health Assessment;
  • Current GP Management Plan; 
  • Review every 12 months; and
  • Referred on to Care Coordinator in local area.

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Referral Pathway

https://www.ddwmphn.com.au/uploads/publications/Referral-Forms/PHN-1707026-ITC-Referral-Form_CCSS.rtf

Gillian Bensley

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services Allora, Clifton and Inglewood

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please call Gillian Bensley on 0417 618 211 or email gillian.bensley@bigpond.com

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Goolburri Aboriginal Health

Current Program

Community Care Coordinator

Communities Serviced

Toowoomba

Services Offered

Community Care Coordinator to deliver perinatal and postnatal care within the Region.

Eligibility Criteria

This service will be provided to Aboriginal and/or Torres Strait Islander women pregnant with or with small children referred by the Service Provider staff.

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Referral Contact

07 4638 8607

Headspace Toowoomba

Current Program

Headspace

Communities Serviced

Toowoomba

Services Offered

headspace Toowoomba offers early intervention services to young people aged 12 to 25 in one youth friendly location. Our  services includes mental, physical and sexual health, drug and alcohol support, vocational and educational assistance as well as Community engagement activities. You do not need a formal referral to get in touch.

Eligibility Criteria

Young people can access the service who may experiencing the following: 
  • are feeling down, stressed or can't stop worrying;
  • haven't felt like yourself for a long time;
  • can't deal with school or finding it difficult to concentrate;
  • are feeling sick or worried about their health;
  • want to cut down on your drinking or drug use;
  • want to talk about sexuality, identity or relationships;
  • are having difficulties with friendships;
  • have sexual health issues or want to find out about contraception;
  • are being bullied, hurt or harassed;
  • are worried about work, study or finances; or
  • are having trouble at home.

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Referral Contact

07 4639 9000

Website

Click to visit site

Referral Pathway

headspace.toowoomba@unitedsynergies.com.au

Healthy Lifestyles Australia

Current Program

CD (Chronic Disease)

Communities Serviced

Toowoomba

Services Offered

Dietetics / Exercise Physiology

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0438 143 812

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Illuminable Minds

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services Toowoomba

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Nadja Jones on 0459 606 717 or email nadjajones@me.com

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Jessie Apted

Current Program

CD (Chronic Disease)

Communities Serviced

Crows Nest, Highfields and Pittsworth

Services Offered

Dietician and Credentialed Diabetes Educator

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

07 4632 8012

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Lives Lived Well

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Toowoomba, Chinchilla, Dalby, Tara, Gatton, Kingaroy and Warwick.

Services Offered

Alcohol and other drugs counsellors provide non-residential rehabilitation services.

Specific services include -

  • Case management; 
  • Counselling, 
  • Group therapy; 
  • Relapse prevention; 
  • Support group sessions; and 
  • Referral pathways.

Eligibility Criteria

All members of the community are eligible.

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Referral Contact

For referrals, please call 1300 727 957

Website

Click to visit site

Referral Pathway

Self referral, GP

Lumsden Psychology

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services Toowoomba and Oakey

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Marguerite Lumsden on 0427 647 847 or email therapy@myapollo.com.au

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Margot Hawker Consultant Dietitian

Current Program

CD (Chronic Disease)

Communities Serviced

Goondiwindi and Millmerran

Services Offered

Dietetics Service

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0427 457 146

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

MDA

Current Program

Refugee Health

Communities Serviced

Toowoomba

Services Offered

Refugee Health Nurses will facilitate access to refugee health assessment services as well as ongoing health care management by General Practices, assisting a smoother transition to the Australian healthcare system.

Eligibility Criteria

Refugee

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Referral Contact

07 4632 1466

Website

Click to visit site

Referral Pathway

https://mdaltd.org.au/

MetroCare

Current Program

After Hours - Youth Outreach Program

Communities Serviced

Toowoomba

Services Offered

MetroCare's Street Crew operates every Thursday night between 6 & 11pm in the Toowoomba CBD, primarily on Dent St out the front of Grand Central to support young people aged 12 to 24 years to improve health outcomes.

They deliver health promotion to improve awareness including relevant health services, a consumer-lead "accidental counselling" and a referral service to other health and community services in the Toowoomba area.

Eligibility Criteria

Young people under 25 years of age can access the service.

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Referral Contact

07 4631 5822

Website

Click to visit site

Referral Pathway

Self-referral

Mindware Psychology

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services the Toowoomba region and accepts referrals from across the Darling Downs region.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.
Mindware Psychology specialises in children aged 0 – 12.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Veronica McKeon on 07 4646 4953 or 0426 294 015 or email contact@mindwarepsychology.com.au or fax 07 4646 2452

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP

Teen Challenge

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation service, based in Toowoomba, for women 18-35 and men 18-39.

Eligibility Criteria

Women 18-35 and men 18-39. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 3422 1500

Website

Click to visit site

Referral Pathway

Self referral, GP

Teen Challenge

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Toowoomba

Services Offered

A case worker and drug and alcohol counsellor provide support to people aged 16 and above to receive drug and alcohol counselling, group support, education and referrals.

Eligibility Criteria

People aged 16 years and older in need of evidence-based drug and alcohol treatment services and their family. 

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Referral Contact

For referrals, please call 07 3422 1500

Website

Click to visit site

Referral Pathway

Self referral, GP

Toowoomba Hospice

Current Program

After Hours

Communities Serviced

Toowoomba

Services Offered

Palliative Care

Eligibility Criteria

Hospice care is provided to anyone with a life-limiting health condition, who their doctor believes to be in the end-stage of their illness, needing a level of care that cannot be safely provided at home, or if the client does not wish to die at home.

Clients may be referred to the Hospice by themselves, their families and friends, their GP, Community Service Providers and other hospitals. For more information about referring a client please contact our Director of Nursing.

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Referral Contact

07 4659 8500

Website

Click to visit site

Toowoomba Hospice

Current Program

More Allied Health Program

Communities Serviced

Toowoomba

Services Offered

Palliative Clinical Care Nursing

Eligibility Criteria

To be eligible to access the palliative care service client must: 
* be 18 years or older;
* be unable to access these services through MBS funding or privately;
* require more allied health assistance or hospice services; 
* reside in the catchment of the Service Provider; and
* must have a GP Management Plan and an individual treatment plan.

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Website

Click to visit site

Toowoomba Podiatry Clinic

Current Program

CD (Chronic Disease)

Communities Serviced

Pittsworth and Clifton

Services Offered

Podiatry Service

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

07 4632 1100

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

True Relationships and Reproductive Health (Family Planning Queensland)

Current Program

More Allied Health Program (MAHP)

Communities Serviced

Toowoomba

Services Offered

Youth Sexual Health Nurse offers individualised support and advice to young people on sexual health.

Eligibility Criteria

Young people under 25 years of age can access the service.

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Referral Contact

07 4632 8166

Website

Click to visit site

Referral Pathway

https://www.true.org.au

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Culturally appropriate drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP, Aboriginal Health Worker

Lockyer Valley Region

Neami National

Current Program

Health Service Navigators

Communities Serviced

Services the Toowoomba, Ipswich, Lockyer Valley and Scenic Rim regions

Services Offered

Health Service Navigators assist GPs, service providers, consumers and carers to navigate the services available under stepped care in our region. The Health Service Navigators role is to:

  • Coordinate linkages to supports and services for patients and consumers;
  • Map and identify mental health service needs and gaps in communities at the local level; and
  • Provide information where appropriate for services offered by the PHN under Primary Mental Health Care and information for consumers on other PHN programs and supports as necessary.

Eligibility Criteria

All patients and clients across all levels of stepped care 

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Referral Contact

For referrals, please contact navigator@neaminational.org.au

Website

Click to visit site

Referral Pathway

Anyone can refer to the Health Service Navigators, including GPs, service providers, clients and patients, and family members and carers.

The program is currently in the establishment phase; however, general enquiries are welcome via email. Referrals can be made starting from 19 November 2018.

Self-referrals can be made direct to the providers.  

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 



Rural and Remote Mental Health

Current Program

Low Intensity Mental Health

Communities Serviced

Rural and Remote Health will provide at least one service (outlined below) in each LGA across the region.

Services Offered

  • Rural Minds – This is a community mental health literacy program with a primary production focus.  
  • SafeTALK – Suicide awareness training. Eligible to everyone in the community and includes school based services.
  • Rural Minds Train the Presenter – This is a one day training program to equip people to be able to deliver the Rural Mind program in their community. Eligible to any community members who are willing to improve the mental health literacy of their communities. 
  • Applied Suicide Intervention Skills Training – This is a 2 day suicide identification & intervention training program.
  • Small community grants program for anti-stigma activities. – These are community based education and anti-stigmas activities – Eligibility involves an open tender process for community organisations or individuals who would like to support running these activities. 

Eligibility Criteria

18+ year olds living in the Toowoomba, Ipswich, Southern Downs, South Burnett, Cherbourg, Western Downs, Somerset, Scenic Rim, Lockyer Valley and Goondiwindi regions. 

SafeTALK is open to 16+ year olds. 

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Referral Contact

For referrals, please contact Debbie Smith on 0428 983 011 or email debbiesmith@rrmh.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Mi Mind Centre

Current Program

Complex and Severe - Mental Health Nurse Program

Communities Serviced

Communities in the Toowoomba, Ipswich, Goondiwindi, Lockyer Valley, Scenic Rim, Somerset and Western Downs regions

Services Offered

Mental Health Nurse Care is for people who are diagnosed with a severe and complex mental illness in the Darling Downs and West Moreton region who are currently being managed in the primary care setting via a General Practitioner and/or Psychiatrist. 

People who are deemed eligible will receive mental health nurse services through a clinic setting or outreach model including clinical coordination of services by a mental health nurse.

Mental Health Nurse Care will be delivered through: 

• face-to-face sessions
• telephone or online to individuals either in private or general practice settings
• community locations or via home visits (where risk assessed as safe and appropriate)

Eligibility Criteria

People aged 12 and older, who: 

  • have a Metal Health Treatment Plan
  • are diagnosed with a severe and complex mental illness
  • have mental health issues that are significantly impacting on their social, personal and work life
  • are at risk of being admitted to hospital in the future if clinical care coordination is not provided, or has already had at least one admission due to their mental health in the past 12 months
  • are assessed as needing clinical care coordination for their ongoing treatment and management of their mental health for an extended episode of care
  • are currently under the care of a General Practitioner or psychiatrist for mental health care or will be linked with one as part of the program

A Mental Health Treatment Plan is mandatory for referral to this service. 

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Referral Contact

For referrals to the Mi Mind Centre, please call 07 4613 0922 or email office@mi-mindtrust.com.au or fax 07 4613 0944. For referrals to Our House Our Haven, please contact 0416 826 203 or email info@ohoh.org,au or fax 07 3496 1753

Referral Pathway

For people residing in the Toowoomba, Goondiwindi, Western Downs and some of the Lockyer Valley, this service is delivered by Mi Mind Centre. 

Mi Mind Centre have linked with Our House Our Haven, Ipswich to deliver services to Ipswich, Scenic Rim and Somerset. 

  • Referrals will be accepted from General Practitioners and psychiatrists only. 
  • A Mental Health Treatment Plan is mandatory for referral to this service. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Therapy Pro

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services the Lockyer Valley, Scenic Rim and Somerset regions including outreach services within these regions.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Lara Strohfeldt on 1300 004 414 or email info@therapypro.com.au

Website

Click to visit site

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best Practice, Medical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

CiMAS

Current Program

Aged Care and Chronic Disease

Communities Serviced

All Residential Aged Care Facilities (RACF) in the Lockyer Valley and Ipswich region

Services Offered

Palliative Care in Residential Aged Care Facilities (RACF) – In Hours and After Hours. The nurse practitioner and registered nurse will work closely with the resident, the resident's GP, family members and facility staff to complete a comprehensive care plan.

The outreach palliative care program provides planning, support, advice and palliative nursing care assistance to residents using a holistic approach involving family members and the RACF staff. 

Services will be provided for residents meeting eligibility criteria to receive palliative care and end of life care in their RACF, which will remove the need for the patient to be moved into alternative care. This will reduce the need to access an emergency response for non-acute situations with minimal disruption to the resident.

To find our more about this service, click here

Eligibility Criteria

The patient must be a resident of a Residential Aged Care Facility in the Ipswich and Lockyer Valley LGA with complex care needs. 

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Referral Contact

For referrals, please call Lan Lewis, Director of CiMAS, on 0456 709 235 or email llewis@cimas.net.au

Neami National

Current Program

Low Intensity Mental Health 

Communities Serviced

Ipswich Region, Lockyer Valley Region, Scenic Rim, Boonah Area, Somerset Region,

Services Offered

The Optimal Health Program is an eight-session self-development program promoting hope, growth and partnership.

By the end of this program, individuals will have covered:

  • Strategies to optimise and maintain mental health and wellbeing
  • An understanding of stress, vulnerability, strengths and strategies
  • The identification of collaborative partners and support network
  • A plan to maintain mental health, manage stress and periods of illness
  • Tools to manage effective change.

All participants receive their own workbook and fortnightly one-on-one coaching session. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call Fiona Terry on 07 3375 7333 or 0434 33 5207 or email fiona.terry@neaminational.org.au

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Lives Lived Well

Current Program

Low Intensity Mental Health

Communities Serviced

Cherbourg Region, Goondiwindi Region, Lockyer Valley Region, Somerset Region, South Burnett Region, Southern Downs Region, Western Downs Region

Services Offered

The NewAccess Program is a free service developed by beyondblue that provides support in the form of a specially trained coach. Over six private sessions, individuals have access to a coach who will help them to set practical and effective goals, giving them the skills to manage the pressures of life so that they can get back to feeling their best. The NewAccess program is offered over the phone or face to face. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call 1300 971 309 or email newaccess@liveslivedwell.org.au

Website

Click to visit site

Referral Pathway

GP or self-referral.

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Translating & Interpreting Service (TIS)

Current Program

Refugee Health

Communities Serviced

Whole of region

Services Offered

Allied Health Providers funded access to Translating & Interpreting Service (TIS).

Eligibility Criteria

Allied Health Professionals eligible for the program include:

  • Audiologists, 
  • Diabetes Educator, 
  • Dietitians, Dentists, 
  • Exercise Physiologists, 
  • Mental Health workers, 
  • Physiotherapists, 
  • Psychologists, 
  • Podiatrists, 
  • Occupational therapists,              
  • Optometrists, 
  • Speech pathologists.                                                      

Allied Health Professionals who are involved in the program must agree to:

  • Complete cross cultural training
  • Bulk bill clients they consult with under this program
  • Participate in an evaluation of the program.

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Referral Contact

07 4615 0900

Referral Pathway

https://www.ddwmphn.com.au/attachments/pdf-form-clinical-measurement.pdf

Ann Marie Moorhouse Podiatry

Current Program

CD (Chronic Disease)

Communities Serviced

Gatton

Services Offered

Podiatry Service.

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0438 044 164

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Artius Health

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies

Communities Serviced

Services the Ipswich and Lockyer Valley regions

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Shayne Dearling on 1300 278 487 or email WMReferrals@artius.com.au

Website

Click to visit site

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

The Institute for Urban Indigenous Health

Current Program

ITC - Kambu

Communities Serviced

Laidley, Ipswich, Goodna, Somerset, Lockyer and Pt Boonah

Services Offered

Care Coordinator is to assist Aboriginal and or Torres Strait Islander people diagnosed with diabetes, chronic respiratory disease, chronic renal disease and cancer in meeting the requirements of their treatment.

Eligibility Criteria

To be eligible clients must:

  • Identify they Aboriginal and Torres Strait Islander and they have a Chronic Disease;
  • 715 Health Assessment;
  • Current GP Management Plan; 
  • Review every 12 months; and
  • Referred on to Care Coordinator in local area.

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Referral Pathway

https://www.ddwmphn.com.au/uploads/publications/Referral-Forms/PHN-1707026-ITC-Referral-Form_CCSS.rtf

EACH

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Boonah, Esk, Gatton, Goodna, Ipswich, Laidley and Lowood

Services Offered

Drug and alcohol counselling, case management and relapse prevention services.

Specific services include -

  • Case management; 
  • Counselling; 
  • Early and brief interventions; 
  • Relapse prevention; and 
  • Referrals to relevant service providers.

Eligibility Criteria

People aged 16 years and older in need of evidence-based drug and alcohol treatment services and their family. 

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Referral Contact

For referrals, please call 1300 003 224

Website

Click to visit site

Referral Pathway

Self-referral, GP

Healthy Lifestyles Australia

Current Program

CD (Chronic Disease)

Communities Serviced

Gatton

Services Offered

Dietetics Service.

Eligibility Criteria

To be eligible patients must utilise all other funding options prior to using Chronic Disease Program.
To be eligible for any of the CDM items, a patient must have a chronic or terminal medical condition. This is one that has been or is likely to be present for six months or longer and includes but is not limited to asthma, cancer, cardiovascular illness, diabetes mellitus, musculoskeletal conditions and stroke. 

* Please complete the Chronic Disease Referral via the link.

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Referral Contact

0438 143 812

Website

Click to visit site

Referral Pathway

https://www.ddwmphn.com.au/referral-forms

Lives Lived Well

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Toowoomba, Chinchilla, Dalby, Tara, Gatton, Kingaroy and Warwick.

Services Offered

Alcohol and other drugs counsellors provide non-residential rehabilitation services.

Specific services include -

  • Case management; 
  • Counselling, 
  • Group therapy; 
  • Relapse prevention; 
  • Support group sessions; and 
  • Referral pathways.

Eligibility Criteria

All members of the community are eligible.

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Referral Contact

For referrals, please call 1300 727 957

Website

Click to visit site

Referral Pathway

Self referral, GP

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP

Ted Noffs

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

West Moreton Region

Services Offered

Drug and alcohol counselling services to young people 12 - 25 in the West Moreton region.

Eligibility Criteria

12 - 25 years of age Living in the West Moreton Region.

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Referral Contact

For referrals, please call 1800 753 300

Website

Click to visit site

Referral Pathway

Self referral, GP

Teen Challenge

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation service, based in Toowoomba, for women 18-35 and men 18-39.

Eligibility Criteria

Women 18-35 and men 18-39. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 3422 1500

Website

Click to visit site

Referral Pathway

Self referral, GP

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Culturally appropriate drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP, Aboriginal Health Worker

Ipswich Region

Neami National

Current Program

Health Service Navigators

Communities Serviced

Services the Toowoomba, Ipswich, Lockyer Valley and Scenic Rim regions

Services Offered

Health Service Navigators assist GPs, service providers, consumers and carers to navigate the services available under stepped care in our region. The Health Service Navigators role is to:

  • Coordinate linkages to supports and services for patients and consumers;
  • Map and identify mental health service needs and gaps in communities at the local level; and
  • Provide information where appropriate for services offered by the PHN under Primary Mental Health Care and information for consumers on other PHN programs and supports as necessary.

Eligibility Criteria

All patients and clients across all levels of stepped care 

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Referral Contact

For referrals, please contact navigator@neaminational.org.au

Website

Click to visit site

Referral Pathway

Anyone can refer to the Health Service Navigators, including GPs, service providers, clients and patients, and family members and carers.

The program is currently in the establishment phase; however, general enquiries are welcome via email. Referrals can be made starting from 19 November 2018.

Self-referrals can be made direct to the providers.  

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 



Rural and Remote Mental Health

Current Program

Low Intensity Mental Health

Communities Serviced

Rural and Remote Health will provide at least one service (outlined below) in each LGA across the region.

Services Offered

  • Rural Minds – This is a community mental health literacy program with a primary production focus.  
  • SafeTALK – Suicide awareness training. Eligible to everyone in the community and includes school based services.
  • Rural Minds Train the Presenter – This is a one day training program to equip people to be able to deliver the Rural Mind program in their community. Eligible to any community members who are willing to improve the mental health literacy of their communities. 
  • Applied Suicide Intervention Skills Training – This is a 2 day suicide identification & intervention training program.
  • Small community grants program for anti-stigma activities. – These are community based education and anti-stigmas activities – Eligibility involves an open tender process for community organisations or individuals who would like to support running these activities. 

Eligibility Criteria

18+ year olds living in the Toowoomba, Ipswich, Southern Downs, South Burnett, Cherbourg, Western Downs, Somerset, Scenic Rim, Lockyer Valley and Goondiwindi regions. 

SafeTALK is open to 16+ year olds. 

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Referral Contact

For referrals, please contact Debbie Smith on 0428 983 011 or email debbiesmith@rrmh.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Mi Mind Centre

Current Program

Complex and Severe - Mental Health Nurse Program

Communities Serviced

Communities in the Toowoomba, Ipswich, Goondiwindi, Lockyer Valley, Scenic Rim, Somerset and Western Downs regions

Services Offered

Mental Health Nurse Care is for people who are diagnosed with a severe and complex mental illness in the Darling Downs and West Moreton region who are currently being managed in the primary care setting via a General Practitioner and/or Psychiatrist. 

People who are deemed eligible will receive mental health nurse services through a clinic setting or outreach model including clinical coordination of services by a mental health nurse.

Mental Health Nurse Care will be delivered through: 

• face-to-face sessions
• telephone or online to individuals either in private or general practice settings
• community locations or via home visits (where risk assessed as safe and appropriate)

Eligibility Criteria

People aged 12 and older, who: 

  • have a Metal Health Treatment Plan
  • are diagnosed with a severe and complex mental illness
  • have mental health issues that are significantly impacting on their social, personal and work life
  • are at risk of being admitted to hospital in the future if clinical care coordination is not provided, or has already had at least one admission due to their mental health in the past 12 months
  • are assessed as needing clinical care coordination for their ongoing treatment and management of their mental health for an extended episode of care
  • are currently under the care of a General Practitioner or psychiatrist for mental health care or will be linked with one as part of the program

A Mental Health Treatment Plan is mandatory for referral to this service. 

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Referral Contact

For referrals to the Mi Mind Centre, please call 07 4613 0922 or email office@mi-mindtrust.com.au or fax 07 4613 0944. For referrals to Our House Our Haven, please contact 0416 826 203 or email info@ohoh.org,au or fax 07 3496 1753

Referral Pathway

For people residing in the Toowoomba, Goondiwindi, Western Downs and some of the Lockyer Valley, this service is delivered by Mi Mind Centre. 

Mi Mind Centre have linked with Our House Our Haven, Ipswich to deliver services to Ipswich, Scenic Rim and Somerset. 

  • Referrals will be accepted from General Practitioners and psychiatrists only. 
  • A Mental Health Treatment Plan is mandatory for referral to this service. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

Therapy Pro

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies.

Communities Serviced

Services the Lockyer Valley, Scenic Rim and Somerset regions including outreach services within these regions.

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Lara Strohfeldt on 1300 004 414 or email info@therapypro.com.au

Website

Click to visit site

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best Practice, Medical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

CiMAS

Current Program

Aged Care and Chronic Disease

Communities Serviced

All Residential Aged Care Facilities (RACF) in the Lockyer Valley and Ipswich region

Services Offered

Palliative Care in Residential Aged Care Facilities (RACF) – In Hours and After Hours. The nurse practitioner and registered nurse will work closely with the resident, the resident's GP, family members and facility staff to complete a comprehensive care plan.

The outreach palliative care program provides planning, support, advice and palliative nursing care assistance to residents using a holistic approach involving family members and the RACF staff. 

Services will be provided for residents meeting eligibility criteria to receive palliative care and end of life care in their RACF, which will remove the need for the patient to be moved into alternative care. This will reduce the need to access an emergency response for non-acute situations with minimal disruption to the resident.

To find our more about this service, click here

Eligibility Criteria

The patient must be a resident of a Residential Aged Care Facility in the Ipswich and Lockyer Valley LGA with complex care needs. 

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Referral Contact

For referrals, please call Lan Lewis, Director of CiMAS, on 0456 709 235 or email llewis@cimas.net.au

West Moreton Hospital and Health Service

Current Program

West Moreton Hospital and Health Service (WMHHS) Residential Aged Care Facilities (RACF) After Hours’ Care Initiative 

Communities Serviced

Selected Residential Aged Care Facilities (RACF) within the West Moreton region.

Services Offered

The WMHHS research project will demonstrate improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Developing and implementing strategies to support after-hours’ care in selected RACFs.
  • Empower RACF staff to provide safe, evidenced based care by aiding decision making prior to transfers of residents to emergency departments in the after-hours’ period .
  • Provide resources to enhance clinical assessment, assist with care planning, and promote early intervention to prevent clinical escalation.
  • Collaborate with Ipswich Hospital Emergency Department, Geriatricians, Queensland Ambulance, and general practices to ensure evidence based information is integrated into project resources.
  • Integrate existing resources such as MyHealthRecord and West Moreton Digital Hospital into the project.


Eligibility Criteria

This service is available to Residential Aged Care Facilities in the West Moreton Region

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Referral Contact

Project Contact: Carol Hope | Email: wm_serviceimprovement@health.qld.gov.au

West Moreton Hospital and Health Service

Current Program

West Moreton Hospital and Health Service (WMHHS) Residential Aged Care Facilities (RACF) After Hours’ Care Initiative 

Communities Serviced

Selected Residential Aged Care Facilities (RACF) within the West Moreton region.

Services Offered

The WMHHS research project will demonstrate improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Developing and implementing strategies to support after-hours’ care in selected RACFs.
  • Empower RACF staff to provide safe, evidenced based care by aiding decision making prior to transfers of residents to emergency departments in the after-hours’ period .
  • Provide resources to enhance clinical assessment, assist with care planning, and promote early intervention to prevent clinical escalation.
  • Collaborate with Ipswich Hospital Emergency Department, Geriatricians, Queensland Ambulance, and general practices to ensure evidence based information is integrated into project resources.
  • Integrate existing resources such as MyHealthRecord and West Moreton Digital Hospital into the project.


Eligibility Criteria

This service is available to Residential Aged Care Facilities in the West Moreton Region

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Referral Contact

Project Contact: Carol Hope | Email wm_serviceimprovement@health.qld.gov.au

Mental Illness Fellowship Queensland (MIFQ)

Current Program

Low Intensity Mental Health

Communities Serviced

Toowoomba Region, Ipswich Region, Boonah Area

Services Offered

The NewAccess Program is a free service developed by beyondblue that provides support in the form of a specially trained coach. Over six private sessions, individuals have access to a coach who will help them to set practical and effective goals, giving them the skills to manage the pressures of life so that they can get back to feeling their best. The NewAccess program is offered over the phone or face to face. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call 1300 971 309 or email newaccess@mifq.org.au

Website

Click to visit site

Referral Pathway

GP or self-referral.

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Neami National

Current Program

Low Intensity Mental Health 

Communities Serviced

Ipswich Region, Lockyer Valley Region, Scenic Rim, Boonah Area, Somerset Region,

Services Offered

The Optimal Health Program is an eight-session self-development program promoting hope, growth and partnership.

By the end of this program, individuals will have covered:

  • Strategies to optimise and maintain mental health and wellbeing
  • An understanding of stress, vulnerability, strengths and strategies
  • The identification of collaborative partners and support network
  • A plan to maintain mental health, manage stress and periods of illness
  • Tools to manage effective change.

All participants receive their own workbook and fortnightly one-on-one coaching session. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call Fiona Terry on 07 3375 7333 or 0434 33 5207 or email fiona.terry@neaminational.org.au

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

HealthWISE

Current Program

Aboriginal and Torres Strait Islander Social and Emotional Mental Health Support Services

Communities Serviced

Ipswich Region, Boonah Area, Somerset Region, South Burnett (including Cherbourg) Region

Services Offered

Aboriginal and Torres Strait Islander Social and Emotional Wellbeing Services provide free, culturally appropriate mental health services to Aboriginal and Torres Strait Islander people in the Darling Downs and West Moreton region. 

Eligibility Criteria

Indigenous people residing in the area, with a mild to moderate mental illness. Self-referral, referral through Aboriginal Health Worker, Allied Health Practitioner or via General Practitioner.

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Referral Contact

For referrals, please phone the HealthWISE toll free number on 1800 931 540 or email mentalhealth@healthwisenenw.com.au

Website

Click to visit site

Referral Pathway

Self-referrals can be made direct to the service provider for assessment and a GP led mental health treatment plan for the client where clinically appropriate. 

For GPs and other service providers wanting to refer, fax the HealthWISE Referral Form to HealthWISE Coordinated Referral Network using 1300 452 059 or via Medical Objects.

Open Minds

Current Program

After Hours

Communities Serviced

Ipswich

Services Offered

Outreach Mental Health Services

Eligibility Criteria

Mental Health Program assisting Individuals who require active support in dealing with an urgent after hours situational crisis.

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Referral Contact

Clint Tierney, Team Leader: Mobile 0437 901 472

Website

Click to visit site

Referral Pathway

Self, QAS, APS, NGOs, GP

Richmond Fellowship Queensland

Current Program

Low Intensity Mental Health 

Communities Serviced

Ipswich and Toowoomba

Services Offered

The New Sensations program offers a one-day workshop followed by up to four one-hour individual therapy sessions. The workshop will introduces participants to Sensory Modulation and the individual sessions tailor strategies to meet an individuals needs.

Sensory Modulation can be described simply as improving the way someone feels or functions by using their senses. Sensory Modulation can help people to self-regulate when facing challenging moods, emotions, thoughts and feelings, especially when talking or thinking may be difficult. Participants learn strategies to improve their mood, manage their stress, feel more calm and relaxed or more alert and focused, and more motivated to get things done. Sensory items will be provided to explore in the group and some small items will be provided to take home. 

Eligibility Criteria

The individual must be a resident of the region where the service is provided and must be aged 18 and over.

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Referral Contact

For referrals, please call Anneliese Russell on 0456 600 123 or email newsensations@rfq.com.au

Website

Click to visit site

Referral Pathway

GP or self-referral. 

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Ipswich Hospice Care

Current Program

After Hours

Communities Serviced

Ipswich

Services Offered

Hospice Based Palliative Care located at 37 Chermside Road, Eastern Heights, Ipswich.

Eligibility Criteria

Hospice care is provided to anyone with a life-limiting health condition, who their doctor believes to be in the end-stage of their illness, needing a level of care that cannot be safely provided at home, or if the client does not wish to die at home.

Clients may be referred to the Hospice by themselves, their families and friends, their GP, Community Service Providers and other hospitals. For more information about referring a client please contact our Director of Nursing.

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Referral Contact

info@ipswichhospice.org.au Phone: 3812 0063 A/General Manager - Rosie Laidlaw

Website

Click to visit site

Referral Pathway

GP or Hospital and Health Service

Translating & Interpreting Service (TIS)

Current Program

Refugee Health

Communities Serviced

Whole of region

Services Offered

Allied Health Providers funded access to Translating & Interpreting Service (TIS).

Eligibility Criteria

Allied Health Professionals eligible for the program include:

  • Audiologists, 
  • Diabetes Educator, 
  • Dietitians, Dentists, 
  • Exercise Physiologists, 
  • Mental Health workers, 
  • Physiotherapists, 
  • Psychologists, 
  • Podiatrists, 
  • Occupational therapists,              
  • Optometrists, 
  • Speech pathologists.                                                      

Allied Health Professionals who are involved in the program must agree to:

  • Complete cross cultural training
  • Bulk bill clients they consult with under this program
  • Participate in an evaluation of the program.

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Referral Contact

07 4615 0900

Referral Pathway

https://www.ddwmphn.com.au/attachments/pdf-form-clinical-measurement.pdf

Access Community Services

Current Program

Refugee Health

Communities Serviced

Redbank, Goodna

Services Offered

Refugee Health Nurses will facilitate access to refugee health assessment services as well as ongoing health care management by General Practices, assisting a smoother transition to the Australian healthcare system.

Eligibility Criteria

Refugee

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Referral Contact

07 3412 8222

Website

Click to visit site

Referral Pathway

www.accesscommunity.org.au

Headspace Ipswich

Current Program

Headspace

Communities Serviced

Ipswich

Services Offered

Headspace Ipswich can assist young people aged 12 to 25 years with mental health, general health, drug, alcohol, education and employment issues.

Eligibility Criteria

Young people can access the service who may experiencing the following: 
  • are feeling down, stressed or can't stop worrying;
  • haven't felt like yourself for a long time;
  • can't deal with school or finding it difficult to concentrate;
  • are feeling sick or worried about their health;
  • want to cut down on your drinking or drug use;
  • want to talk about sexuality, identity or relationships;
  • are having difficulties with friendships;
  • have sexual health issues or want to find out about contraception;
  • are being bullied, hurt or harassed;
  • are worried about work, study or finances; or
  • are having trouble at home.

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Referral Contact

07 3280 7900

Website

Click to visit site

Referral Pathway

headspace.ipswich@aftercare.com.au

Artius Health

Current Program

Mild to Moderate Mental Health – Targeted Psychological Therapies

Communities Serviced

Services the Ipswich and Lockyer Valley regions

Services Offered

Targeted Psychological Therapies (TPT) replaces the former Access to Allied Health Psychological Services (ATAPS) and Mental Health Services in Rural and Remote Areas (MHSRRA).

TPT is designed to complement MBS Better Access psychology services funded by Medicare, not be in place of these services. 

• Support (up to three sessions) can be accessed as a Provisional referral prior to having a Mental Health Treatment Plan if the referral is urgent (within 24-48hrs), low risk of suicide, or a priority i.e. for young children;

• Referrals can also be made for patients to access MBS Better Access through this referral process (these services are funded through MBS item numbers);

• After a patient has exhausted all of their MBS Better Access sessions (maximum 6+4 Mental Health Treatment Plan MBS), and it is clinically appropriate for additional time, limited support of Up to five supplementary sessions can also be provided;

• Some TPT providers  may deliver Groups where clinically appropriate and suited to the client.

Eligibility Criteria

Targeted Psychological Therapies: 

People must reside in the Darling Downs and West Moreton region, have a mild to moderate mental health illness and fall into one of the following targeted demographics which focus on vulnerable cohorts, including (but not limited to):

  • children under the age of 12 years
  • people experiencing or at risk of, homelessness
  • people living in rural and remote communities
  • women experiencing perinatal depression
  • people with intellectual disability (dual diagnosis)
  • people from culturally and linguistically diverse (CALD) backgrounds population groups that are the subject of separate guidance material (Aboriginal and Torres Strait Islander people, people at risk of suicide and young people).

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Referral Contact

For referrals, please contact Shayne Dearling on 1300 278 487 or email WMReferrals@artius.com.au

Website

Click to visit site

Referral Pathway

To refer patients into these services, please fill out the Mental Health Stepped Care Referral Form (Best PracticeMedical Director or editable PDF) and email or fax the form to the relevant provider above. 

Referrals must be made by General Practitioners. 

The Institute for Urban Indigenous Health

Current Program

ITC - Kambu

Communities Serviced

Laidley, Ipswich, Goodna, Somerset, Lockyer and Pt Boonah

Services Offered

Care Coordinator is to assist Aboriginal and or Torres Strait Islander people diagnosed with diabetes, chronic respiratory disease, chronic renal disease and cancer in meeting the requirements of their treatment.

Eligibility Criteria

To be eligible clients must:

  • Identify they Aboriginal and Torres Strait Islander and they have a Chronic Disease;
  • 715 Health Assessment;
  • Current GP Management Plan; 
  • Review every 12 months; and
  • Referred on to Care Coordinator in local area.

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Referral Pathway

https://www.ddwmphn.com.au/uploads/publications/Referral-Forms/PHN-1707026-ITC-Referral-Form_CCSS.rtf

EACH

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Boonah, Esk, Gatton, Goodna, Ipswich, Laidley and Lowood

Services Offered

Drug and alcohol counselling, case management and relapse prevention services.

Specific services include -

  • Case management; 
  • Counselling; 
  • Early and brief interventions; 
  • Relapse prevention; and 
  • Referrals to relevant service providers.

Eligibility Criteria

People aged 16 years and older in need of evidence-based drug and alcohol treatment services and their family. 

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Referral Contact

For referrals, please call 1300 003 224

Website

Click to visit site

Referral Pathway

Self-referral, GP

Kambu Aboriginal and Torres Strait Islander Corporation for Health

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Ipswich

Services Offered

A social health worker provides assistance to Aboriginal and Torres Strait Islander people who are affected by drug and alcohol use.

Specific services include -

  • Withdrawal support;
  • Transport;
  • Counselling;
  • Case management;
  • Family based intervention;
  • Relapse prevention and support; and
  • Referral pathways to relevant service providers.

Eligibility Criteria

Aboriginal and/or Torres Strait Islander people in need of evidence-based drug and alcohol treatment services, their family and community living in the West Moreton region. 

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Referral Contact

For referrals, please call 07 3810 3000

Referral Pathway

Self referral, GP, Aboriginal Health Worker

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP

Ted Noffs

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

West Moreton Region

Services Offered

Drug and alcohol counselling services to young people 12 - 25 in the West Moreton region.

Eligibility Criteria

12 - 25 years of age Living in the West Moreton Region.

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Referral Contact

For referrals, please call 1800 753 300

Website

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Referral Pathway

Self referral, GP

Teen Challenge

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Drug and alcohol residential rehabilitation service, based in Toowoomba, for women 18-35 and men 18-39.

Eligibility Criteria

Women 18-35 and men 18-39. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 3422 1500

Website

Click to visit site

Referral Pathway

Self referral, GP

Sunrise Way

Current Program

Drug and Alcohol Treatment Services

Communities Serviced

Whole of region

Services Offered

Culturally appropriate drug and alcohol residential rehabilitation based in Toowoomba. 

Eligibility Criteria

18 years or older seeking residential based rehabilitation support. Please contact provider for further eligibility criteria. 

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Referral Contact

For referrals, please call 07 4638 9091

Website

Click to visit site

Referral Pathway

Self referral, GP, Aboriginal Health Worker

Scenic Rim Region

RHealth

Current Program

Health Service Navigators

Communities Serviced

Services the Goondiwindi, Southern Downs, Western Downs, South Burnett, Cherbourg and Somerset regions

Services Offered

Health Service Navigators assist GPs, service providers, consumers and carers to navigate the services available under stepped care in our region. The Health Service Navigators role is to:

  • Coordinate linkages to supports and services for patients and consumers;
  • Map and identify mental health service needs and gaps in communities at the local level; and
  • Provide information where appropriate for services offered by the PHN under Primary Mental Health Care and information for consumers on other PHN programs and supports as necessary.

Eligibility Criteria