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Webinar: Managing difficult behaviours

When: 2:00pm - 3:00pm Tuesday, 2nd April 2019

Where: Online

Organiser: Australian Health Industry Group

Each person comes to work with their own personality and emotional conditioning. From time to time they will disagree on issues. Understand common types of difficult behaviour and conflict. Develop strategies to deal with difficult situations, improve communication channels and focus on team productivity. In this session, neuroscientist David Strangward will cover; common types of difficult behaviour why you respond the way you do to difficult behaviour ways that people use difficult situations and why strategies for managing difficult behaviour maintaining professionalism and confidence when dealing with difficult behaviour 

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