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Introducing the Bunya Family

Fundamentally, what we do is person-centred. Our person-centred approach ensures people who access health system supports and services, including carers and close supporters, are the experts of their personal health situation and need to be at the centre of our planning and commissioning decision-making. Our person-centred approach delivers care and support in partnership with the community to achieve the best outcomes for the community. This approach attempts to address the traditional power dynamic of system versus beneficiary to one where commissioners, providers and communities are equal system partners and we will look to patient experience measures to test its effectiveness.

The ‘Bunya Family’ comprises a number of avatars of community members who represent ‘real life’ scenarios within our region. Each family member is a potential consumer of services in our healthcare system and we use them to map our care journeys.

The use of the Bunya Family is based on the Welsh model of the ‘Jones Family’. The NHS in Wales used the Jones Family to steer conversations toward improving patient care.

The Bunya family avatars

Poster Bunya Family3