Menu Icon Search

Electronic ordering (eOrders or eRequesting)

Electronic ordering of pathology (also referred to as eOrders, or eRequesting) is the process of electronically transferring the data from the ordering site to the pathology provider. Some pathology laboratories, like Sullivan and Nicolaides (S&N) Pathology, can send pathology report to patients’ My Health Record when they receive an eOrder, also known as an eRequest from practice software.

GPs can see results straight away and have a seven-day window before patients can access results in their My Health Record.

Key benefits include:

  • streamlining of diagnostic procedures
  • reduction of manual data entry and related errors
  • quicker turnaround of test results
  • improved patient management and follow-up
  • enhanced patient experience in diagnostic care
  • integration with existing clinical systems
  • minimisation of laboratory transcription errors and test duplications, saving time and resources
  • access to pathology reports in My Health Record, contributing to connected and coordinated care.

How does it work?

The requesting GP must send an eOrder using practice software such as Best Practice (Lava SP3 and later) or Medical Director (3.17.2 and later).

The patient can present at any Sullivan Nicolaides Pathology collection centre where their form is recalled, and the pathology testing undertaken. The patient has a choice to take the referral form to any pathology provider in Queensland.

What does my practice need to do?

Each GP at the practice has this functionality enabled in their software.

For S&N, providers must complete this form and email to Alternatively please call S&N directly on 07 3318 7409.

If your practice requires further assistance please contact your S&N dedicated Medical Liaison Manager on 1300 767 284.



Contact the Sullivan Nicolaides Pathology Client IT Support team:

P: 1800 100 769

Need PHN support?

Our Primary Care Liaison team is available to provide one-on-one support.