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Electronic prescribing

Electronic prescribing allows healthcare providers to write and send prescriptions electronically. The benefits include:

  • enhanced patient safety by reducing the risk of transcription errors
  • improved efficiency in prescribing and dispensing medicines
  • increased access to patient prescription records
  • increased patient choice and convenience
  • supports telehealth consultations
  • removes the need for handling and storing physical paper prescriptions.

Electronic prescriptions are available nationally as a ‘token’ (sent to the patient via SMS or email) or can be added to an  Active Script List (ASL).  This process generates a unique token in the form of a QR code. The prescribing doctor will send patient a link with the QR code by email or SMS. One token equals one medicine.

To generate an electronic prescription, you will need the capability built into your clinical information system.

How electronic prescribing works using a 'token'

  1. A patient requires a prescription and has chosen to receive it as an electronic prescription.
  2. The prescriber issues the patient with an electronic prescription via SMS or email.
  3. The patient shares their electronic prescription token with their preferred pharmacy.
  4. The pharmacy scans the token to view the electronic prescription and dispense the medicine.
  5. If the prescription has repeats, then a new token is sent to the patient via SMS or email by the pharmacy.

Active Script List (ASL)

An Active Script List (ASL) is a ‘virtual’ list of patient’s active prescriptions. Patients can register for an ASL by visiting a pharmacy that is set up to offer this service.

The benefits include:

  • patients no longer need to keep track of the SMS or email tokens. This information will now be stored in one consolidated list.
  • more convenient for patients who take multiple medicines.

Patients can request the removal of a pharmacy’s access to or discontinue their Active Script List by emailing the ASL registry provider via

How does my practice register for electronic prescriptions:

Ensure your local pharmacies are ready to dispense electronic prescriptions:

Step 1. Connect to the Healthcare Identifiers Service (HI Service)

Your organisation obtains a Healthcare Provider Identifier – Organisation (HPI-O) by connecting to the HI Service.

Step 2. Have a current NASH Certificate

A current National Authentication Service for Health (NASH) PKI certificate can be downloaded via PRODA/HPOS. If your organisation can access My Health Record, you have a current NASH PKI Certificate. NASH certificates are valid for two (2) years.

Step 3. Register with a Prescription Delivery Service (PDS)

Register the organisation and each individual prescriber with a Prescription Delivery Service (PDS) or previously known as Prescription Exchange Service. The PDS securely stores and transfers prescription information electronically.

Contact eRx Script Exchange:
P: 1300 700 921 

Step 4. Install latest version of clinical software that enables electronic prescriptions

Call your software vendor for guidance and support installing the latest version of clinical software with electronic prescription capability.

Step 5. Start updating individual contact details

Ensure your customer email addresses and mobile phone numbers are kept up to date in your clinical software. Discuss the option of receiving a prescription electronically with your patients.

Step 6. Access the Australian Digital Health Agency’s resources

Access the Australian Digital Health Agency resources to support providers access electronic prescriptions.

You will need the below username and password:
Username: GP or Pharmacy or Specialist
Password: digitalhealth

Ensure your practice team are up-to-date with electronic prescribing.

Learn more how patients can get set up

National Prescription Delivery Services

The national Prescription Delivery Service (PDS) commenced on 1 July 2023. This centralised service streamlines prescription delivery management. All prescribers and dispensers need to be connected to the eRx script exchange gateway to continue prescribing and dispensing eligible medicines.

To continue prescribing Pharmaceutical Benefits Scheme (PBS) medications, all providers need to be connected to the eRx script exchange gateway. (MediSecure stopped being an option for prescribers in November 2023).

Contact eRx to register:

W: eRx Script Exchange
P: 1300 700 921 or

Further Contacts

eRx Script Exchange
P: 1300 700 921

Australian Digital Health Agency
P: 1300 901 001 8am - 5pm (AEST/AEDT) Monday - Friday

Healthcare Identifiers Service
P: 1300 361 457 Monday to Friday, 8:30 am to 5:00 pm AEST

Australian Government Department of Health and Aged Care

Need PHN support?

Our Primary Care Liaison team is available to provide one-on-one support.