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Head to Health

Head to Health helps individuals navigate mental health, suicide prevention and alcohol and other drug services in the Darling Downs and West Moreton region.

The service is a collaboration between the community, people with lived experience, the mental health sector, and the Australian Government Department of Health and Aged Care.

The Head to Health phone line can be accessed by consumers, their families, carers, GPs, service providers and other health professionals. It is available Monday to Friday, 8:30am to 5pm (except public holidays).

Phone: 1800 595 212

Head2 Health

Kingaroy Head to Health

Contact: 98 Kingaroy St, Kingaroy

Fee: No fee

Service Provider: Open Minds

Operating Hours

Monday to Friday: 10am to 6pm
(excluding public holidays)

What services are provided?

Head to Health uses an ‘open door’ approach and provides welcoming, low-stigma entry to mental health support through assessment and warm referrals to local services.

Services provided include:

  • navigation and connection to the most appropriate service
  • free, immediate mental health support for people in distress or crisis
  • short to medium-term mental health care, and
  • help connecting people to appropriate services if long-term care is needed.

When someone visits our Head to Health service, a team member will work with them to best meet their individual needs. This may include:

  • immediate, walk-in support for people experiencing distress or crisis
  • support to access low-intensity services
  • care provided at our Head to Health site
  • warm referral into specialist or acute mental health services, including emergency care or community-based and in-patient mental health services.

What services are NOT provided?

  • Services for people who cannot be managed safely within the Head to Health service environment
  • Pathology, radiology, or pharmacy services
  • Ongoing, long-term psychosocial support or recreational services
  • Direct financial support
  • Residential or bed-based services, including short-stay services
  • Child and youth-specific services which could be provided more appropriately by headspace or similar organisations
  • Disability support services provided through the NDIS
  • Other services which are provided by other agencies in the area.

Ipswich Head to Health

Contact: Ground Floor, 45 East Street, Ipswich

Fee: No fee

Service Provider: Open Minds

Operating Hours

Monday to Friday: 10am to 6pm
(excluding public holidays)

What services are provided?

Head to Health uses an ‘open door’ approach and provides welcoming, low-stigma entry to mental health support through assessment and warm referrals to local services.

Services provided include:

  • navigation and connection to the most appropriate service
  • free, immediate mental health support for people in distress or crisis
  • short to medium-term mental health care, and
  • help connecting people to appropriate services if long-term care is needed.

When someone visits our Head to Health service, a team member will work with them to best meet their individual needs. This may include:

  • immediate, walk-in support for people experiencing distress or crisis
  • support to access low-intensity services
  • care provided at our Head to Health site
  • warm referral into specialist or acute mental health services, including emergency care or community-based and in-patient mental health services.

What services are NOT provided?

  • Services for people who cannot be managed safely within the Head to Health service environment
  • Pathology, radiology, or pharmacy services
  • Ongoing, long-term psychosocial support or recreational services
  • Direct financial support
  • Residential or bed-based services, including short-stay services
  • Child and youth-specific services which could be provided more appropriately by headspace or similar organisations
  • Disability support services provided through the NDIS
  • Other services which are provided by other agencies in the area.

Head to Health phone service

Contact: 1800 595 212

Fee: No fee

Service Provider: Neami National

Operating Hours

8.30am to 5pm weekdays (except public holidays)

What services are provided?

Mental health advice and support. Head to Health can help you access the local mental health services and supports that are right for you.

What services are NOT provided?

Head to Health is not a crisis or emergency service. For urgent support, call Lifeline on 13 11 14 or SuicideLine on 1300 651 251. If you need immediate help or are at risk of harm to yourself or others, call 000 now.

1300 MH CALL

Contact: 1300 642 255

Fee: No fee

Service Provider: Queensland Government

Operating Hours

24 hours, 7 days a week

What services are provided?

A confidential mental health telephone triage service that provides advice and information in a mental health emergency or crisis.

Head to Health website

Contact: Head to Health connects you to mental health support and information

Fee: No fee

Service Provider: Australian Government

Operating Hours

24 hours, 7 days a week

What services are provided?

Mental health advice and support. Head to Health can help you access the local mental health services and supports that are right for you.

What services are NOT provided?

Head to Health is not a crisis or emergency service. For urgent support, call Lifeline on 13 11 14 or SuicideLine on 1300 651 251. If you need immediate help or are at risk of harm to yourself or others, call 000 now.