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Refugee Health Outreach Program
The Refugee Health Outreach Program provides support and care coordination services to newly arrived refugees by coordinating access for patients to GP and allied health services, supporting general practice to conduct Refugee Health Assessments and improve health literacy.
Our funded providers are:
The Program also:
- reduces barriers to ongoing health care management
- facilitates transfer of medical information across health services
- encourages allied health practices to use the Translating and Interpreting Service.
Who is eligible?
Patients must be in the ‘People in the Humanitarian Settlement Program’ to be eligible.
Cancer screening awareness videos
The Settlement Council of Australia has developed videos to help raise awareness of the importance of screening, particularly in bowel, breast, and cervical cancer screening.
The videos are available in:
- English
- Cantonese
- Dari
- Dinka
- Hindi
- Karen
- Mandarin
- Spanish
- Swahili
- Vietnamese
Interpreting Services for Allied Health Professionals Program
Private sector allied health professionals should engage accredited interpreters to assist in booking appointments and communicating health information to patients with limited or no English proficiency.
To assist, the Commonwealth Government through TIS (Translating and Interpreting Service) and the PHN provides interpreting services for allied health professionals providing services within our PHN region.
Free Interpreting Services (FIS) – Toowoomba Local Government Area
For allied health professionals* delivering services within the Toowoomba LGA, they can register to receive Free Interpreting Services (FIS)
As the Toowoomba LGA is an official Humanitarian Settlement Program (HSP) location, private sector allied health professionals working within the LGA are eligible to access FIS when delivering services to patients of limited or no English proficiency who are eligible for medicare.
Each allied health professional will need to register with the Department of Home Affairs TIS to gain their unique client code to access the service.
Find out more about eligibility and how to register on the TIS website.
*note – excludes Orthodontists, Dentist and Diabetes Educators
PHN-funded interpreting services
For all other locations within our region, the PHN provides interpreting services for allied health professionals treating patients from refugee and multicultural backgrounds across our region.
On-site interpreting is not funded by this program. Allied Health providers need to submit an express their interest to be considered for this program.
Allied health professionals providing PHN-funded mental health and suicide prevention services are also eligible to use TIS national free of charge. If you provide a PHN-funded mental health or suicide prevention service, please speak with your commissioning coordinator for further information.
Need PHN support?
Our Primary Care Liaison team is available to provide one-on-one support.
