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Telehealth Pilot Project

Our PHN has commissioned healthdirect Australia to enable the healthdirect Video Call service in targeted locations across our region. The Telehealth Pilot Project allows GPs, psychologists and social workers to deliver mental health support to patients via video consultation.

healthdirect Video Call has been developed by healthdirect Australia to make it easy for healthcare providers to offer their services via video call, reducing travel, cost and wait times for patients living in rural and remote areas.

See providers who are involved with the Telehealth Pilot Project:

What You Need to Know

Things you need to know about the healthdirect Australia telehealth service:

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How It Works

Video consultations are the same as a regular face-to-face appointment, except the healthcare provider joins their patient in a virtual consultation room rather than a physical one.

Patients enter the virtual clinic waiting area via the virtual clinic links below.

Patients are requested to enter their name and contact phone number; this information is only requested for identification purposes and is automatically deleted at the conclusion of the telehealth consultation.

Health professionals log into their practices healthdirect virtual clinic and join the patient in their confidential and secure virtual clinic room.

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To be eligible, the patient must live at least 15kms away from the doctors’ rooms in a council area declared to be in drought or a Modified Monash region 3-7.

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Software Requirements

  • Google Chrome web-browser on a desktop or laptop (Windows or MacOS), or on an android tablet or smartphone
  • Safari web browser on an Apple desktop or laptop (MacOS) or iPad or iPhone of the healthdirect Video App (for Apple users)
  • a device (such as a PC, laptop, iPad or tablet) with camera, microphone and speakers
  • a reliable internet connection
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Bulk Billing

Patients may be eligible to receive a rebate or be bulk billed depending on their individual GPs practice billing arrangement.

Helpful Links and Resources

We've compiled a list of helpful links and resources for you to access.

For Health Professionals

RACGP Telehealth Resources

If you are a GP are ready to make the move into telehealth find RACGP information here.

Australian College of Rural & Remote Medicine

Telehealth is an essential component of effective rural and remote practice, and even more so during the current COVID-19 pandemic. Find a list of resources here.

COVID-19 Temporary MBS Telehealth Services

A number of new temporary MBS telehealth services have been created in response to the COVID-19 pandemic.

COVID-19 National Health Plan – prescriptions via telehealth – a guide for prescribers

Electronic prescribing is being fast-tracked as part of the National Health Plan for coronavirus (COVID-19). This guide for prescribers outlines the temporary arrangements available now that will help patients receive medicines via telehealth services.

Get Support

For more information, please contact:

Our Primary Care Engagement Team


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