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Eligibility requirements

To be eligible for ePIP practices must fulfil all of the below requirements:

Requirement 1 - Integrating Healthcare Identifiers into Electronic Practice Records

The practice must:

  • apply to Services Australia to obtain a Healthcare Provider Identifier - Organisation (HPI-O) for the practice and store the HPI-O in a compliant software system
  • ensure that each general practitioner within the practice has their Healthcare Provider Identifier - Individual (HPI-I) stored in a compliant clinical software system
  • use a compliant clinical software system to access, retrieve and store verified Individual Healthcare Identifiers (IHI) for presenting patients.

Learn more on our 'Get Started with Digital' page

Requirement 2 - Secure Messaging Capability

Practices must have and use a standards-compliant secure messaging capability to electronically transmit and receive clinical messages to and from other healthcare providers and have a written policy in place to encourage its use. To meet this requirement, practices must have applied for a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Certificate for Healthcare Provider Organisations or must apply for one within two weeks of receiving an HPI-O.

Learn more on our 'Secure messaging' page

Requirement 3 - Data Records and Clinical Coding

Practices must ensure that where clinically relevant, they are working towards recording the majority of diagnoses for active patients electronically, using a medical vocabulary that can be mapped against a nationally recognised disease classification or terminology system. Practices must provide a written policy to this effect to all GPs within the practice.

Learn more on our 'Quality Improvement' page

Requirement 4 - Electronic Transfer of Prescriptions

Practices must ensure that the majority of their prescriptions are sent electronically to a Prescription Exchange Service (PES). In the electronic transfer of prescriptions process, a prescription is generated by the health practitioner and printed from the local clinical system with a barcode.

There are currently two prescription delivery services available for providers:

eRx Script Exchange
Phone: 1300 700 921

Phone: 1800 47 27 47

The two services are interoperable, meaning prescription information sent using one PDS service can be downloaded by a pharmacy connected to the other PDS.

Requirement 5 - My Health Record system

To meet this requirement, practices must:

  • apply to participate in the My Health Record system upon obtaining an HPI-O
  • use a compliant software for accessing the My Health Record system
  • upload shared health summaries for a minimum of 0.5 per cent of the practice’s SWPE per PIP payment quarter.

Learn more from Services Australia


Eligible practices may receive a maximum payment of $12,500 per quarter, based on $6.50 per Standardised Whole Patient Equivalent (SWPE) per year.

To be eligible for the ePIP, general practices must:

  • participate in the PIP –
  • meet the five (5) requirements for the entire quarter prior to the payment month.

Need support?

Our Primary Care Liaison team is available to provide one-on-one support.

P: 07 4615 0900

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