SearchHealthdirect
Address: Phone line and online
Contact: 1800 022 222, Healthdirect website
Fee: No fee
Service Provider: Australian Government
Operating Hours
24 hours, 7 days a week
What services are provided?
Healthdirect Australia's services include a helpline available 24 hours a day, an after-hours general practitioner (GP) helpline, the healthdirect website (which provides free health information), an app for mobile devices, and a Symptom Checker (a guided, online self-triage tool allowing visitors to initiate their health enquiry online). The Pregnancy, Birth and Baby service includes a telephone helpline and a website, providing support to families of children aged up to 5 years. Healthdirect services also include the National Health Services Directory (NHSD), Video Call service and COVID-19 services and tools.
What services are NOT provided?
Emergency
13 Health
Address: Phone line
Contact: 13 432584 (13 HEALTH)
Fee: No fee
Service Provider: Queensland Government
Operating Hours
24 hours, 7 days a week
What services are provided?
Phone service for people unsure if their health condition is an emergency
What services are NOT provided?
Emergency
Virtual Emergency Department
Address: Online
Contact: Virtual ED website
Fee: No fee
Service Provider: Queensland Government
Operating Hours
8am to 10pm, 7 days a week
Who can use this service?
You can use this service if you:
- Live, are visiting or receive your treatment in Queensland
- Have a device that can enable a telehealth consultation (video, audio, internet)
- Can’t make an urgent appointment with a General Practitioner
Who should NOT use this service?
DO NOT use the Virtual ED for the following medical problems:
- Chest pain
- Breathing problems or turning blue
- Comatose or unconscious
- Sudden inability to move or speak, or sudden facial drooping
- The effects of a severe accident
In an Emergency, dial 000
