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Making a Difference

We are committed to ensuring that all people living in our region, especially marginalised or vulnerable groups, have access to responsive, integrated and high quality primary health services.

This series of videos aims to showcase some of the ways that the Darling Downs and West Moreton PHN is making a real and meaningful difference within our region.

METRO Care

Funding on-the-street services for young people

Through Darling Downs and West Moreton PHN funding, METRO Care Street Crews program provides a support network for young people requiring assistance and helps to address the negative effects of alcohol and drugs during late night trading hours in the Toowoomba CBD.

Endorsed by Red Frogs Australia and the local Safe Night Precinct Committee, METRO Care Street Crews are working to reduce the frequency and impact of major harm along with drug and alcohol fueled incidents – mainly on Thursday, Friday and Saturday nights.

The program reaches out to youth – meeting them where they hang out. METRO Care Street Crews provide ‘just in time’ support when they are in trouble, including support to find a safe space, and referrals for further healthcare if necessary.



Beauaraba Living

Darling Downs and West Moreton PHN is making a difference through funding to establish and operate a rural aged care training facility focused on innovative methods and techniques for staff and carers working with residents needing dementia and memory support care. The project incorporated:

  • 59 Education sessions based around the Montessori Philosophy.
  • Installation of visual prompts for residents, enabling residents to independently participate in activities. Between 1 October 2016 and 30 May 2017, general reductions were seen in wandering behaviours, refusals of care, and physically threatening harm to others or objects.
  • Personalised playlists created to relax and calm residents, improve sleep patterns and reduce Parkinson shakes.
  • A 7 Day a Week Comfort Care program delivered to the most vulnerable residents resulting in a 73% decrease in skin tears from the previous 6 month period; 90% decrease in UTI; decreased agitation and repetitive speech.

Assisting people with dementia through the Montessori Methods

Mary has advanced dementia. When she arrived at Beauaraba Living, Mary could walk and feed herself with prompts and staff assistance. However, as her Dementia progressed she became reliant on staff for all aspects of care.

After learning the ‘Montessori Methods’ the staff felt they would be able to help Mary to relearn how to assist herself in some minor but significant ways. As time progressed, staff encouraged Mary to move items around on the table in front of her, which progressed to picking up items and putting them in baskets or boxes, and then to holding onto cutlery and matching it with pictures of the cutlery.

One day a phone call came from a very excited staff member to say, “Mary is feeding herself”. Staff had done a great job with encouraging and rehabilitating Mary do this activity and Mary herself seemed proud of herself. She has maintained weight, and to this day is still able to feed herself after being set up by staff.



Sunrise Way

Darling Downs and West Morton PHN is making a difference by supporting Sunrise Way to help people affected by addiction rebuild their lives. 

Sunrise Way received funding to assist with reducing waitlists for residential alcohol and drug rehabilitation services, with a particular focus on methamphetamines. The funding delivered increased beds to the existing service through the employment of additional qualified and experienced staff. A new, culturally safe, residential drug and alcohol rehabilitation program specifically for Aboriginal and Torres Strait Islander people was also funded.

Throughout 2016/17 the Darling Downs and West Moreton PHN facilitated Sunrise Way to access additional funding through Queensland Health to further expand service delivery.


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