YES Survey Summary (November 2024)

Our PHN is committed to ensuring the best possible patient experiences for people using the services we commission in our region.

We are one of the first PHNs to use the 'Your Experience of Service' (YES) survey to better understand consumer experiences when using our commissioned mental health services. The survey is anonymous and participation is voluntary.

At the end of 2024, the YES Survey was anonymously distributed to people who access PHN-funded mental health services within the last three months. A Yes Survey Results Summary is now available.

Of note, we found that 90% of people felt welcome, 79% felt their decision-making rights were respected and 83% felt safe in using mental health services. The survey summary also highlighted what aspects of service were best and where the experience could be improved.

The YES survey will be conducted every six months, and the collated information will be given to our service providers, to help them identify the aspects of services that are working well working and where there may be room for improvement.