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Quality Improvement

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Quality Improvement

Our PHN is committed to working with general practice to enable the delivery of best practice outcomes and experiences for patients through continuous quality improvement and data driven activities.

Quality improvement is a system that can be used to regularly review and refine processes in order to improve them, which will in turn impact positively on the care of and health outcomes for your patients.

How We Support Primary Care

We can support your practice with:

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Practice Incentives Program

The Practice Incentives Program (PIP) aims to support general practice activities which include continual improvements, quality care, enhanced capacity, and improved access and health outcomes for patients.

Medicare administers the PIP on behalf of the Department of Health. Accreditation is a requirement to be eligible for the Australian Government Practice Incentives Program (PIP).


In addition to the Practice Incentives Program (PIP), the Department of Health introduced the PIP Quality Improvement (QI) Incentive on 1 August 2019.

The PIP QI Incentive is a payment to general practices that participate in quality improvement activities in partnership with our PHN to improve patient outcomes and deliver best practice care.

What do you need to do?

  • To participate in the PIP QI Incentive, practices need to register via HPOS. If you haven't done this already, you can now do this by visiting the HPOS website.
  • Once registered, you will need to share your PIP identifier with our PHN. If you haven't let our PHN know your PIP identifier, please email this through to

How we can support your practice

To support practices, our primary care engagement team are facilitating a number of learning opportunities for general practice, including:

  • an online learning module to support practices to undertake continuous quality improvement (see below for more information)
  • quarterly Improvement Foundation webinars
  • quarterly CAT4 webinars
  • face-to-face training for small groups

For more information about upcoming webinars, view our Events Calendar.

Helpful Links and Resources

We've compiled a list of helpful links and resources for you to access.

For Health Professionals

Department of Health

Find guidance from the Department of Health about the PIP QI.


Download the PenCS data and privacy poster to display in your practice (this is for practices participating in the PIP QI).


The Secondary use of general practice data guidelines provide information to support your general practice and your staff to decide whether it is appropriate to release de-identified healthcare data at the request of an external organisation.

PIP QI Overview for Practice Managers

A powerpoint overview of the PIP QI tailored for practice managers.

PIP QI Frequently Asked Questions

Frequently asked questions about the PIP QI

What practices need to know

Practice Incentives Program Quality Improvement Incentive What practices need to know Fact Sheet

PIP QI Education and Support

Download this document to find relevant education events and support in your region.

Get Support

For more information, please contact:

Our Primary Care Engagement Team

PHN 1803033 Website Redesign Get support
On this page you'll find:

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