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Quality Improvement

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Quality Improvement

Our PHN is committed to working with general practice to enable the delivery of best practice outcomes and experiences for patients through continuous quality improvement and data driven activities.

Quality improvement is a system that can be used to regularly review and refine processes in order to improve them, which will in turn impact positively on the care of and health outcomes for your patients.

How We Support Primary Care

We can support your practice with:

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Practice Incentives Program

The Practice Incentives Program (PIP) aims to support general practice activities which include continual improvements, quality care, enhanced capacity, and improved access and health outcomes for patients.

Medicare administers the PIP on behalf of the Department of Health. Accreditation is a requirement to be eligible for the Australian Government Practice Incentives Program (PIP).


In addition to the Practice Incentives Program (PIP), the Department of Health introduced the PIP Quality Improvement (QI) Incentive on 1 August 2019.

The PIP QI Incentive is a payment to general practices that participate in quality improvement activities in partnership with our PHN to improve patient outcomes and deliver best practice care.

PIP QI General Practice Handbook

To assist general practices with the PIP QI, we have compiled the PIP QI General Practice Handbook to provide practical, localised information about the PIP QI, including:

  • eligibility criteria
  • qualifying for the PIP QI Incentive payment
  • how to appy
  • the 10 Improvement Measures
  • our PHN's role
  • data sharing

View the Handbook

Helpful Links and Resources

We've compiled a list of helpful links and resources for you to access.

For Health Professionals

Department of Health

Find guidance from the Department of Health about the PIP QI.


Download the PenCS data and privacy poster to display in your practice (this is for practices participating in the PIP QI).


The Secondary use of general practice data guidelines provide information to support your general practice and your staff to decide whether it is appropriate to release de-identified healthcare data at the request of an external organisation.

PIP QI Frequently Asked Questions

Frequently asked questions about the PIP QI

What practices need to know

Practice Incentives Program Quality Improvement Incentive What practices need to know Fact Sheet

Practice Incentive Program Quality Improvement PIP QI Handbook

The PIP QI General Practice Handbook provides practical, localised information about the PIP QI in one central location. The Handbook covers information about eligibility criteria, qualifying for the PIP QI Incentive payment, how to apply, the 10 Improvement Measures, Darling Downs and West Moreton PHN’s role and data sharing.

Get Support

For more information, please contact:

Our Primary Care Engagement Team

PHN 1803033 Website Redesign Get support
On this page you'll find:

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