Menu Icon Search

Map of commissioned services - After Hours

The Darling Downs and West Moreton PHN has commissioned after hours service providers to provide after hours services across the region. Click on an area of the map below to see services and providers for that region.

Stanthorpe Goondiwindi Warwick Boonah Millmerran Ipswich Gatton Toowoomba Oakey Esk Crows Nest Dalby Tara Chinchilla Miles Kingaroy SOUTHERNDOWNSREGION GOONDIWINDIREGION SCENICRIMREGION TOOWOOMBAREGION LOCKYERVALLEYREGION IPSWICHREGION SOMERSETREGION WESTERNDOWNS REGION SOUTHBURNETT REGION CHERBOURGABORIGINAL SHIRE

South Burnett Region

Lady Bjelke-Peterson Community Hospital

Current Program

Aged Care and Chronic Disease

Communities Serviced

Kingaroy within a 30km radius of the CBD

Services Offered

Wound care management will be provided by registered nurses from the Lady Bjelke-Peterson Hospital. 

Wound care treatment, including dressings, will be provided in the most appropriate setting at no cost to the patient. Nursing staff will work in conjunction with the patient's GP through a referral process for wound care management.

Eligibility Criteria

The patient needs to be referred to the wound care program by a medical practitioner due to the acuity and level of complexity of care with the patient requiring additional resources over and above what is usual for community care services. The patient is unable to access any alternative means to receive treatment through their own resources, DVA, MBS or private health insurance.

View criterialess Down Arrow

Referral Contact

Michelle Garrett P 07 4162 1444 or E admissions@lbpch.com.au

Website

Click to visit site

Referral Pathway

GP referral to admissions@lbpch.com.au

Lady Bjelke-Peterson Community Hospital

Current Program

Aged Care and Chronic Disease.

Communities Serviced

Kingaroy within a 30km radius of the CBD

Services Offered

Palliative Care After Hours - support, advice and outreach to the residents of Kingaroy and surrounds. 

This service will provide support to patients who require palliative care who wish to remain in their own home. Palliative care nurses will provide support, symptom management, After Hours care planning, outreach to home services and advice in the After Hours period while working closely with the patient's GP to provide support to patients and their carers.

The palliative care service will be provided at no cost to the patient. 

Eligibility Criteria

Provided for individuals who are not able to access any alternative means to receive palliative treatment through their own resources, DVA, MBS or private health insurance.

View criterialess Down Arrow

Referral Contact

Michelle Garrett P 07 4162 1444 or E admissions@lbpch.com.au

Website

Click to visit site

Referral Pathway

Referral from GP. 

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Western Downs Region

Darling Downs Hospital and Health Service

Current Program

Darling Downs Hospital and Health Service (DDHHS) Acute Geriatric Evaluation Service (AGES) 

Communities Serviced

All Residential Aged Care Facilities (RACF) within the Darling Downs region.

Services Offered

The DDHHS Acute Geriatric Evaluation Service (AGES) will enable improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Working with GPs and practice managers to identify opportunities for collaborative improvements to improve the health outcomes of RACF residents.
  • Developing decision making tools with AGES medical officers, Nurse Navigators, GPs, RACFs, QAS, and  Emergency Departments and to support the introduction of Clinical Pathways into RACFs.
  • Offering education for RACF staff around the care pathways and ISBAR to enable effective clinical handover of residents by face to face delivery of education by Nurse Navigators connected to the AGES team.
  • Providing targeted collaborative education in early recognition, escalation and assessment of a deteriorating resident and an awareness of the options for facility based acute care, by the AGES team, with the consent of the GP as the primary health provider.
  • Providing access to after-hours Nurse Navigator assistance. Weekdays till 22:00, and weekends – directly from 10:00 to 18:00, and by a designated after- hours phone contact service, and medical officer after hours.
  • Facilitating the use of Statement of Choices, and My Health Record as means of sharing of information and improving care coordination.
  • Facilitating collaboration to reduce polypharmacy, with geriatrician review and consultation with GP care provider.

 

Eligibility Criteria

This service is available to Residential Aged Care Facilities in the Darling Downs region

View criterialess Down Arrow

Referral Contact

Project Contact: Donna Fitch, Nurse Navigator Aged Care - Acute Geriatric Evaluation Service, DDHHS | Email donna.fitch@health.qld.gov.au

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Somerset Region

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Toowoomba Region

Blue Care

Current Program

Aged Care and Chronic Disease

Communities Serviced

Toowoomba within a 40km radius of the CBD

Services Offered

Palliative Care - In Hours and After Hours. Support, advice and outreach to the residents of Toowoomba and surrounds. This Service will provide support to patients who require palliative care who wish to remain in their own home. 

Palliative care nurses will provide support, symptom management, after hours care planning, outreach to home services and advice in the after hours period while working closely with the patients GP to provide support to patients and their carers.

The palliative care service will be provided at no cost to the patient. 


Eligibility Criteria

Provided for individuals who are not able to access any alternative means to receive palliative treatment through their own resources, DVA, MBS or private health insurance.

View criterialess Down Arrow

Referral Contact

Anne Ryan P 07 4636 7982 | Janelle Macdonald P 07 4636 7981 or M 0427 585 454

Website

Click to visit site

Referral Pathway

Referral via GP directly to Bluecare

Darling Downs Hospital and Health Service

Current Program

Darling Downs Hospital and Health Service (DDHHS) Acute Geriatric Evaluation Service (AGES) 

Communities Serviced

All Residential Aged Care Facilities (RACF) within the Darling Downs region.

Services Offered

The DDHHS Acute Geriatric Evaluation Service (AGES) will enable improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Working with GPs and practice managers to identify opportunities for collaborative improvements to improve the health outcomes of RACF residents.
  • Developing decision making tools with AGES medical officers, Nurse Navigators, GPs, RACFs, QAS, and  Emergency Departments and to support the introduction of Clinical Pathways into RACFs.
  • Offering education for RACF staff around the care pathways and ISBAR to enable effective clinical handover of residents by face to face delivery of education by Nurse Navigators connected to the AGES team.
  • Providing targeted collaborative education in early recognition, escalation and assessment of a deteriorating resident and an awareness of the options for facility based acute care, by the AGES team, with the consent of the GP as the primary health provider.
  • Providing access to after-hours Nurse Navigator assistance. Weekdays till 22:00, and weekends – directly from 10:00 to 18:00, and by a designated after- hours phone contact service, and medical officer after hours.
  • Facilitating the use of Statement of Choices, and My Health Record as means of sharing of information and improving care coordination.
  • Facilitating collaboration to reduce polypharmacy, with geriatrician review and consultation with GP care provider.

 

Eligibility Criteria

This service is available to Residential Aged Care Facilities in the Darling Downs region

View criterialess Down Arrow

Referral Contact

Project Contact: Donna Fitch, Nurse Navigator Aged Care - Acute Geriatric Evaluation Service, DDHHS | Email donna.fitch@health.qld.gov.au

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

MetroCare

Current Program

After Hours - Youth Outreach Program

Communities Serviced

Toowoomba

Services Offered

MetroCare's Street Crew operates every Thursday night between 6 & 11pm in the Toowoomba CBD, primarily on Dent St out the front of Grand Central to support young people aged 12 to 24 years to improve health outcomes.

They deliver health promotion to improve awareness including relevant health services, a consumer-lead "accidental counselling" and a referral service to other health and community services in the Toowoomba area.

Eligibility Criteria

Young people under 25 years of age can access the service.

View criterialess Down Arrow

Referral Contact

07 4631 5822

Website

Click to visit site

Referral Pathway

Self-referral

Toowoomba Hospice

Current Program

After Hours

Communities Serviced

Toowoomba

Services Offered

Palliative Care

Eligibility Criteria

Hospice care is provided to anyone with a life-limiting health condition, who their doctor believes to be in the end-stage of their illness, needing a level of care that cannot be safely provided at home, or if the client does not wish to die at home.

Clients may be referred to the Hospice by themselves, their families and friends, their GP, Community Service Providers and other hospitals. For more information about referring a client please contact our Director of Nursing.

View criterialess Down Arrow

Referral Contact

07 4659 8500

Website

Click to visit site

Lockyer Valley Region

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Ipswich Region

West Moreton Hospital and Health Service

Current Program

West Moreton Hospital and Health Service (WMHHS) Residential Aged Care Facilities (RACF) After Hours’ Care Initiative 

Communities Serviced

Selected Residential Aged Care Facilities (RACF) within the West Moreton region.

Services Offered

The WMHHS research project will demonstrate improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Developing and implementing strategies to support after-hours’ care in selected RACFs.
  • Empower RACF staff to provide safe, evidenced based care by aiding decision making prior to transfers of residents to emergency departments in the after-hours’ period .
  • Provide resources to enhance clinical assessment, assist with care planning, and promote early intervention to prevent clinical escalation.
  • Collaborate with Ipswich Hospital Emergency Department, Geriatricians, Queensland Ambulance, and general practices to ensure evidence based information is integrated into project resources.
  • Integrate existing resources such as MyHealthRecord and West Moreton Digital Hospital into the project.


Eligibility Criteria

This service is available to Residential Aged Care Facilities in the West Moreton Region

View criterialess Down Arrow

Referral Contact

Project Contact: Carol Hope | Email: wm_serviceimprovement@health.qld.gov.au

West Moreton Hospital and Health Service

Current Program

West Moreton Hospital and Health Service (WMHHS) Residential Aged Care Facilities (RACF) After Hours’ Care Initiative 

Communities Serviced

Selected Residential Aged Care Facilities (RACF) within the West Moreton region.

Services Offered

The WMHHS research project will demonstrate improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Developing and implementing strategies to support after-hours’ care in selected RACFs.
  • Empower RACF staff to provide safe, evidenced based care by aiding decision making prior to transfers of residents to emergency departments in the after-hours’ period .
  • Provide resources to enhance clinical assessment, assist with care planning, and promote early intervention to prevent clinical escalation.
  • Collaborate with Ipswich Hospital Emergency Department, Geriatricians, Queensland Ambulance, and general practices to ensure evidence based information is integrated into project resources.
  • Integrate existing resources such as MyHealthRecord and West Moreton Digital Hospital into the project.


Eligibility Criteria

This service is available to Residential Aged Care Facilities in the West Moreton Region

View criterialess Down Arrow

Referral Contact

Project Contact: Carol Hope | Email wm_serviceimprovement@health.qld.gov.au

Open Minds

Current Program

After Hours

Communities Serviced

Ipswich

Services Offered

Outreach Mental Health Services

Eligibility Criteria

Mental Health Program assisting Individuals who require active support in dealing with an urgent after hours situational crisis.

View criterialess Down Arrow

Referral Contact

Clint Tierney, Team Leader: Mobile 0437 901 472

Website

Click to visit site

Referral Pathway

Self, QAS, APS, NGOs, GP

Ipswich Hospice Care

Current Program

After Hours

Communities Serviced

Ipswich

Services Offered

Hospice Based Palliative Care located at 37 Chermside Road, Eastern Heights, Ipswich.

Eligibility Criteria

Hospice care is provided to anyone with a life-limiting health condition, who their doctor believes to be in the end-stage of their illness, needing a level of care that cannot be safely provided at home, or if the client does not wish to die at home.

Clients may be referred to the Hospice by themselves, their families and friends, their GP, Community Service Providers and other hospitals. For more information about referring a client please contact our Director of Nursing.

View criterialess Down Arrow

Referral Contact

info@ipswichhospice.org.au Phone: 3812 0063 A/General Manager - Rosie Laidlaw

Website

Click to visit site

Referral Pathway

GP or Hospital and Health Service

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Scenic Rim Region

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Southern Downs Region

Darling Downs Hospital and Health Service

Current Program

Darling Downs Hospital and Health Service (DDHHS) Acute Geriatric Evaluation Service (AGES) 

Communities Serviced

All Residential Aged Care Facilities (RACF) within the Darling Downs region.

Services Offered

The DDHHS Acute Geriatric Evaluation Service (AGES) will enable improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Working with GPs and practice managers to identify opportunities for collaborative improvements to improve the health outcomes of RACF residents.
  • Developing decision making tools with AGES medical officers, Nurse Navigators, GPs, RACFs, QAS, and  Emergency Departments and to support the introduction of Clinical Pathways into RACFs.
  • Offering education for RACF staff around the care pathways and ISBAR to enable effective clinical handover of residents by face to face delivery of education by Nurse Navigators connected to the AGES team.
  • Providing targeted collaborative education in early recognition, escalation and assessment of a deteriorating resident and an awareness of the options for facility based acute care, by the AGES team, with the consent of the GP as the primary health provider.
  • Providing access to after-hours Nurse Navigator assistance. Weekdays till 22:00, and weekends – directly from 10:00 to 18:00, and by a designated after- hours phone contact service, and medical officer after hours.
  • Facilitating the use of Statement of Choices, and My Health Record as means of sharing of information and improving care coordination.
  • Facilitating collaboration to reduce polypharmacy, with geriatrician review and consultation with GP care provider.

 

Eligibility Criteria

This service is available to Residential Aged Care Facilities in the Darling Downs region

View criterialess Down Arrow

Referral Contact

Project Contact: Donna Fitch, Nurse Navigator Aged Care - Acute Geriatric Evaluation Service, DDHHS | Email donna.fitch@health.qld.gov.au

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Goondiwindi Region

Darling Downs Hospital and Health Service

Current Program

Darling Downs Hospital and Health Service (DDHHS) Acute Geriatric Evaluation Service (AGES) 

Communities Serviced

All Residential Aged Care Facilities (RACF) within the Darling Downs region.

Services Offered

The DDHHS Acute Geriatric Evaluation Service (AGES) will enable improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Working with GPs and practice managers to identify opportunities for collaborative improvements to improve the health outcomes of RACF residents.
  • Developing decision making tools with AGES medical officers, Nurse Navigators, GPs, RACFs, QAS, and  Emergency Departments and to support the introduction of Clinical Pathways into RACFs.
  • Offering education for RACF staff around the care pathways and ISBAR to enable effective clinical handover of residents by face to face delivery of education by Nurse Navigators connected to the AGES team.
  • Providing targeted collaborative education in early recognition, escalation and assessment of a deteriorating resident and an awareness of the options for facility based acute care, by the AGES team, with the consent of the GP as the primary health provider.
  • Providing access to after-hours Nurse Navigator assistance. Weekdays till 22:00, and weekends – directly from 10:00 to 18:00, and by a designated after- hours phone contact service, and medical officer after hours.
  • Facilitating the use of Statement of Choices, and My Health Record as means of sharing of information and improving care coordination.
  • Facilitating collaboration to reduce polypharmacy, with geriatrician review and consultation with GP care provider.

 

Eligibility Criteria

This service is available to Residential Aged Care Facilities in the Darling Downs region

View criterialess Down Arrow

Referral Contact

Project Contact: Donna Fitch, Nurse Navigator Aged Care - Acute Geriatric Evaluation Service, DDHHS | Email donna.fitch@health.qld.gov.au

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Cherbourg Region

AH Diabetes

Current Program

After Hours

Communities Serviced

Rural areas outside the Toowoomba or Ipswich city areas

Services Offered

After hours telephone support, education and management support to people with diabetes who require time-sensitive advice.

Eligibility Criteria

People diagnosed with diabetes who:

  • are unable to access these services through MBS funding, DVA, health insurances or privately
  • are triaged and assessed by AH Diabetes as not requiring immediate Emergency Department medical treatment.

View criterialess Down Arrow

Referral Contact

07 4646 2530

Website

Click to visit site

Referral Pathway

Self-referral

Boonah Area

West Moreton Hospital and Health Service

Current Program

West Moreton Hospital and Health Service (WMHHS) Residential Aged Care Facilities (RACF) After Hours’ Care Initiative 

Communities Serviced

Selected Residential Aged Care Facilities (RACF) within the West Moreton region.

Services Offered

The WMHHS research project will demonstrate improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Developing and implementing strategies to support after-hours’ care in selected RACFs.
  • Empower RACF staff to provide safe, evidenced based care by aiding decision making prior to transfers of residents to emergency departments in the after-hours’ period .
  • Provide resources to enhance clinical assessment, assist with care planning, and promote early intervention to prevent clinical escalation.
  • Collaborate with Ipswich Hospital Emergency Department, Geriatricians, Queensland Ambulance, and general practices to ensure evidence based information is integrated into project resources.
  • Integrate existing resources such as MyHealthRecord and West Moreton Digital Hospital into the project.


Eligibility Criteria

This service is available to Residential Aged Care Facilities in the West Moreton Region

View criterialess Down Arrow

Referral Contact

Project Contact: Carol Hope | Email: wm_serviceimprovement@health.qld.gov.au

West Moreton Hospital and Health Service

Current Program

West Moreton Hospital and Health Service (WMHHS) Residential Aged Care Facilities (RACF) After Hours’ Care Initiative 

Communities Serviced

Selected Residential Aged Care Facilities (RACF) within the West Moreton region.

Services Offered

The WMHHS research project will demonstrate improvements in access, efficiency, effectiveness of after-hours care in RACFs by:

  • Developing and implementing strategies to support after-hours’ care in selected RACFs.
  • Empower RACF staff to provide safe, evidenced based care by aiding decision making prior to transfers of residents to emergency departments in the after-hours’ period .
  • Provide resources to enhance clinical assessment, assist with care planning, and promote early intervention to prevent clinical escalation.
  • Collaborate with Ipswich Hospital Emergency Department, Geriatricians, Queensland Ambulance, and general practices to ensure evidence based information is integrated into project resources.
  • Integrate existing resources such as MyHealthRecord and West Moreton Digital Hospital into the project.


Eligibility Criteria

This service is available to Residential Aged Care Facilities in the West Moreton Region

View criterialess Down Arrow

Referral Contact

Project Contact: Carol Hope | Email wm_serviceimprovement@health.qld.gov.au

Icon Stay in the loop

Subscribe to our e-newsletter to stay up-to-date with news and information
affecting Health Care practitioners in the Darling Downs and West Moreton Regions: