Conflict at Work: How to De-escalate & Prevention

Explore what fuels blame and toxic cultures & what to do when you encounter it.

Finger-pointing, blame, bullying, lack of accountability, gaslighting and other so-called toxic behaviours are a source of tension and strain in many workplaces, not to mention the flow-on impact to productivity. In this thought-provoking webinar, Sam tackles one of the hardest topics for workplaces to address, through the lens of understanding and empathy.

Outline / Objectives:

Part 1: Boost your knowledge - the psychology of conflict

• Why do we all blame, judge and hit the 'red zone' at times
• What is unconsciousness & toxic behaviour?
• Thinking traps that lead to conflict
• First steps: putting aside Ego & not taking things personally

Part 2: Tactical tools to de-escalate in the heat of the moment

• Stepping into conscious awareness & out of "survival mode"
• How to be empathetic with built-in boundaries
• Staying closer to 'Green' with mindfulness
  • Self-regulation of energy and emotion
  • Non-triggering language choices and tone
  • Firm, clear and calm
  • Empowered body-language

Part 3: New habit formation, culture change & prevention

• Shift default behaviour from react to respond
• Setting expectations and seeking agreement to minimise conflict
• Embedding wellbeing anchors to release tension and stress build-up
• Three-step debriefing process to diffuse reoccurring patterns of conflict

Target Audience: Managers, Nurses, Health Professionals and Staff working in Aged Care Services who are leaders or aspiring leaders

Your registration fee includes: Pre-reading material, Comprehensive Webinar Notes, Post event resources, Certificate of Attendance.