How to Deliver Effective and Safe Telehealth Services

This one-day workshop provides the foundational knowledge and practical skills to deliver effective and safe Telehealth services, specifically to AOD clients and their families.

This workshop will cover the following:

• An Introduction to Telehealth:
• Strengths and Limitations
• Ethical, Legal and Professional Standards
• Person Centred Principles of Telehealth
• Best Practice in online Counselling
• Special Issues in Telehealth:
• De-escalating distress
• Identifying and attending to people at risk
• Managing abusive and inappropriate callers

The workshop will be facilitated by Sandra Hamlet and Marina Klose, together they are a dynamic team who will provide up to date information in an interactive and engaging workshop.

Sandra Hamlet is an Education Officer with Turning Point Workforce Development where she completed a placement in the Masters of Public Health in 2020.Sandra continues to work at Turning Point as a shift lead and trainer in Telephone and Online Services (TOLS). TOLS provides 29 telephone helpline and web based contact points across Australia for the AOD and Problem Gambling sectors.

Marina Klose is an Education Officer with Turning Point Workforce Development and also works as a Telephone and Online Counsellor (TOLS) with Turning Point. Marina has qualifications in psychology, teaching and counselling, with a professional background in family and domestic violence. She has worked in the AOD and Gambling Addictions sector for the past 4 years.

Who should attend? This workshop is available to anyone who works in a Victorian Department of Health funded AOD agency. It is aimed at AOD workers, Clinicians and Managers who have or would like to expand the scope of practice in their service to deliver safe and effective Telehealth. Telehealth services can be either telephone, video or text based.